Job Overview
Location
India - Pune
Job Type
Full-time
Category
Operations
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • As a Senior Client Services Project Manager at NICE Ltd., you will oversee multiple projects and initiatives that support the organization’s strategic goals, ensuring successful execution, on-time delivery, and adherence to quality standards.
- • You will lead end-to-end delivery for multiple projects, build and maintain project plans and schedules, facilitate clear communication with stakeholders, track action items, identify and mitigate risks, guide teams through launch readiness and deployment, support continuous improvement, and adapt to shifting priorities in a fast-moving environment.
- • You will work closely with cross-functional teams in a global, innovative company known for its leadership in AI, cloud, and digital solutions, serving 25,000+ businesses including 85 of the Fortune 100.
- • In this role, you will develop expertise in managing complex technical and AI/GenAI software delivery projects, strengthen stakeholder and client-facing leadership skills, master hybrid project methodologies (Agile, Waterfall, iterative), and gain experience reporting on KPIs using tools like PowerBI, positioning you for growth in project management and client services leadership.
🎯 Requirements
- • IT experience: 5 to 7 years
- • 4 years of project management experience leading multiple concurrent projects in customer‑facing environments
- • Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches
- • Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders
- • Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism
- • Strong communication, stakeholder management, and client‑facing leadership skills
- • Highly organized, detail‑oriented, and adaptable under tight deadlines
- • Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI)
- • Solution‑oriented mindset with a collaborative, team‑first approach
🏖️ Benefits
- • Join an ever-growing, market disrupting, global company where teams are comprised of the best of the best, working in a fast-paced, collaborative, and creative environment
- • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- • NiCE-FLEX hybrid work model: 2 days in the office and 3 days remote per week, enabling maximum flexibility
- • Opportunity to work with innovative AI, cloud, and digital technologies used by 85 of the Fortune 100 corporations
- • Being part of an innovation powerhouse with over 8,500 employees across 30+ countries, recognized as a market leader in its domains
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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