Job Overview
Location
Remote, New Zealand
Job Type
Full-time
Category
Sales
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- • Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
- • Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
- • Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
- • Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.
- • Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- • Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
- • Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
- • Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- • Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.
🎯 Requirements
- • BA/BS degree or equivalent experience required.
- • At least 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- • Experience managing and expanding customer relationships at various levels.
- • Exceptional presentation, negotiation, and deal closing skills.
- • Experience selling to VP and C-level executives both in person and using remote technology.
🏖️ Benefits
- • Hybrid way of working enabling purposeful in-person collaboration and remote flexibility.
- • Commitment to fairness and transparency in hiring processes.
- • Ongoing efforts to foster global diversity, equity, and inclusion in the workplace.
- • Equal opportunity employer with AA/EEO/Veterans/Disabled status.
- • Reasonable accommodations for applicants with disabilities and disabled veterans.
Skills & Technologies
About Zendesk, Inc.
Zendesk, Inc. provides cloud-based customer service and engagement software that unifies support, sales, and customer communications. Its platform includes ticketing, messaging, knowledge bases, voice, AI bots, analytics, and workforce tools, integrating email, chat, social, phone, and self-service channels. Founded in 2007 and headquartered in San Francisco, the company serves over 100,000 paid customer accounts across industries worldwide, helping organizations improve customer satisfaction, agent productivity, and operational efficiency through scalable, open, and secure solutions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
