Senior Customer Solutions Engineer

Rocket Companies, Inc.

Job Overview

Location

United States, Remote

Job Type

Full-time

Full Job Description

📋 Description

• Provide technical support and leadership in delivering technology solutions for customer digital transformation initiatives, focusing on mainframe modernization.
• Work on complex project scopes with minimal direction, collaborating with customer and systems integrator representatives to accomplish assigned tasks.
• Contribute to the design and deployment of Rocket Enterprise Suite products, applying subject matter expertise to resolve technical issues independently.
• Implement new solutions under the guidance of Delivery Architects while ensuring alignment with customer requirements and technical standards.
• Participate in technical forums within the Rocket Enterprise Suite environment to share knowledge and improve solution quality.
• Exercise independent judgment within defined procedures to determine appropriate actions for technical challenges and customer requests.
• Communicate project status, risks, and technical findings clearly to project technical leads and project managers.
• Provide sound technical advice to customers, distinguishing between product defects and enhancement requests before escalation.
• Deploy fit-for-purpose workloads in hybrid cloud infrastructures, transitioning from monolithic applications to cloud-native API microservices.
• Embrace enterprise-wide DevOps disciplines to accelerate application delivery and improve operational efficiency.
• Apply expertise in IBM Enterprise COBOL or PL/I programming, IBM CICS, IMS, JCL, and relational databases such as DB2/UDB, Oracle, SQL Server, or PostgreSQL.
• Utilize knowledge of cloud platforms including AWS, Azure, GCP, Cloud Foundry, Docker, and Kubernetes to support modernization efforts.
• Configure and manage automation pipelines using tools such as GitHub, Azure DevOps, AWS CodePipeline, or Jenkins.
• Participate in mainframe application modernization projects involving hardware/middleware emulation, automated code conversion, and re-platforming.
• Migrate and modernize legacy data systems including IMS/DB, IDMS, ADABAS, and VSAM to contemporary platforms.
• Apply agile engineering practices such as Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), and Test Data Management.
• Maintain strong relationships with team members and customers while operating effectively in a collaborative, team-based environment.
• Analyze test results and facilitate defect resolution with an analytical, methodical approach to managing multiple concurrent tasks.
• Communicate effectively in written and verbal English, with a confident telephone manner and strong customer service orientation.

🎯 Requirements

• 5-7 years of relevant technical experience in mainframe modernization or related IT project implementations
• Must have Rocket Enterprise Server and Enterprise Developer experience
• Technical proficiency in two or more of: IBM Enterprise COBOL/PLI, IBM CICS/IMS/JCL, DB2/UDB/Oracle/SQL Server/PostgreSQL, Windows/Linux/UNIX, AWS/Azure/GCP/Cloud Foundry/Docker/Kubernetes

🏖️ Benefits

• Unlimited vacation time along with paid holidays and sick time
• Health and wellness coverage for employees and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition and certificate reimbursement programs

Skills & Technologies

Express

PostgreSQL

AWS

Azure

GCP

Senior

Remote

Degree Required

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Rocket Companies, Inc.

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About Rocket Companies, Inc.

Rocket Companies, Inc. is a Detroit-based holding company whose largest subsidiary is Rocket Mortgage, the United States’ largest retail mortgage lender. It also operates fintech and real-estate businesses including Amrock title and settlement services, Rocket Homes real-estate search and brokerage, Rocket Loans personal lending, Rocket Solar financing, and Core Digital Media advertising. The company was founded in 1985 as Rock Financial, went public in 2020, and employs more than 20,000 people across technology, operations, and client services. It trades on the NYSE under the ticker symbol RKT.

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