Job Overview
Location
South Africa - Cape Town
Job Type
Contract
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Respond promptly to inbound SMS inquiries from prospective patients, ensuring professional and empathetic communication in a timely manner.
- • Conduct consultative conversations by asking open-ended questions about health goals, past treatments, and personal concerns to understand individual needs.
- • Schedule phone consultations using Calendly or similar scheduling tools when leads request more in-depth discussions.
- • Accurately document patient intake details, preferences, and communication history in CRM and scheduling platforms, with training provided on Go High Level and DrChrono.
- • Build trust and rapport with prospective clients by demonstrating genuine curiosity, active listening, and emotional support—avoiding scripted or transactional interactions.
- • Perform personalized follow-ups via SMS or phone to nudge leads toward scheduling appointments when additional information is needed.
- • Maintain strict adherence to privacy guidelines and data confidentiality standards during all patient interactions.
- • Remain available on an on-call basis throughout the day to respond rapidly to new inquiries, with no guaranteed volume but expectation of immediate response when leads arrive.
- • Work flexible hours aligned with East Coast time zones (16:00 to 24:00 GMT), accommodating sporadic but urgent lead activity.
- • Utilize Excel for basic data entry and setup tasks if required, ensuring accurate and organized record-keeping.
- • Engage with health and wellness topics including telehealth, chiropractic care, physical therapy, and concierge medicine with enthusiasm and contextual understanding.
- • Operate independently in a remote, part-time capacity with minimal supervision while maintaining high standards of responsiveness and client care.
- • Collaborate with a supportive team that prioritizes empathy, curiosity, and meaningful client outcomes over volume-driven metrics.
🎯 Requirements
- • Strong written communication skills for SMS outreach and clear verbal communication for scheduled phone consultations
- • Genuine curiosity and empathy for understanding individuals’ health backgrounds, goals, and concerns
- • Reliable availability to respond rapidly to inbound leads throughout the day, particularly during East Coast hours (16:00–24:00 GMT)
- • Comfort with learning and using CRM platforms (e.g., Go High Level, DrChrono) and scheduling tools
- • Familiarity with basic Excel setups for data entry and record maintenance
- • Interest in or familiarity with healthcare and wellness services such as telehealth, chiropractic, physical therapy, or concierge medicine
🏖️ Benefits
- • Competitive part-time base salary
- • Flexible, remote work structure with on-call scheduling to accommodate personal commitments
- • Ongoing training in industry-specific tools including Go High Level and DrChrono
- • Meaningful client engagement that prioritizes empathy over scripted sales tactics
Skills & Technologies
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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