Technical Account Manager

Nexus Cognitive LLC

Job Overview

Location

Charlotte, NC

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical advisor and embedded representative for NexusOne at flagship enterprise accounts, acting as the trusted technical voice within the customer’s engineering and architecture teams.
• Lead 70% of time in solution architecture and technical advisory, participating in daily technical operations including architecture review boards, security assessments, design discussions, integration planning, and platform governance forums.
• Earn immediate technical credibility with senior engineers and architects by demonstrating deep, hands-on expertise in modern open-source data technologies — including Spark, Trino, Airflow, Iceberg, Kubernetes, and S3-compatible object storage — at enterprise scale.
• Translate complex technical needs between the customer’s environment and NexusOne’s engineering team, ensuring accurate escalation of issues, clarification of design intent, and alignment on roadmap priorities without loss of fidelity.
• Author high-quality technical artifacts such as architecture decision records, design memos, and executive briefs that are rigorously reviewed and accepted by the customer’s technical leadership.
• Collaborate with Principal Solutions Architects and Forward Deployed Engineers (FDEs) to provide complementary technical context, without replacing their role, while ensuring cohesive technical guidance at the account.
• Own and maintain the complete technical narrative for each assigned account, keeping internal teams (engineering, product, FDEs, SAD, AE) aligned on customer technical status, challenges, and opportunities.
• Route technical escalations efficiently to the correct internal NexusOne resource — engineering, DCRE support, Principal SA, or FDE — ensuring timely resolution without becoming a bottleneck.
• Build and sustain strong relationships with the customer’s technical middle layer, including senior individual contributors, tech leads, and engineering managers, not just executive architects.
• Support account expansion efforts by providing technical context for renewal and growth conversations, without owning commercial outcomes or sales targets.
• Navigate complex enterprise vendor governance processes including third-party risk management (TPRM), audit responses, change control procedures, and compliance documentation for regulated industries.
• Be physically present at the customer site in Charlotte, NC (primary) and New York City (secondary) at 80%+ cadence to maintain deep integration with customer teams.
• Shape the evolving definition of Technical Account Management at NexusOne, contributing to best practices, processes, and tools based on real-world enterprise deployments.
• Contribute to a culture of technical excellence by prioritizing shipping impactful solutions over documentation or meetings, and by embodying the company’s ethos of sovereign data and interoperable systems.
• Engage with enterprise environments in highly regulated sectors including banking, insurance, healthcare, and public-sector institutions, where governance, risk, and control frameworks are mission-critical.

🎯 Requirements

• 10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
• At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system)
• Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scale
• Track record of being the customer’s technical go-to person at a prior vendor engagement — named examples of "the customer's senior architects asked for me by name on this kind of problem"
• Strong written technical communication — design memos, architecture decision records, exec briefs that hold up to senior technical review
• Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deployment

🏖️ Benefits

• A collaborative team culture built on curiosity and respect
• Challenging work where your contributions clearly matter
• A leadership team that invests in learning and development
• The opportunity to work at the intersection of cloud, data, and AI innovation

Skills & Technologies

Kubernetes

Kafka

Apache Spark

Onsite

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Nexus Cognitive LLC

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About Nexus Cognitive LLC

Nexus Cognitive LLC is a Delaware-registered data and AI consultancy that designs cloud-native data platforms, implements real-time analytics, and delivers machine-learning solutions for Fortune 1000 enterprises. The company focuses on modernizing legacy data estates through Microsoft Azure, Databricks, and open-source technologies, offering advisory, implementation, and managed services across retail, healthcare, and financial services sectors. Founded in 2018, it operates with distributed teams across the United States and maintains Microsoft Solutions Partner status for Data & AI and Digital & App Innovation.

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