Senior Customer Success Associate, International Public Sector

Dataminr Inc.

Job Overview

Location

UK - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Dataminr is seeking a highly motivated and self-directed Senior Customer Success Associate to join our dynamic team, focusing on the International Public Sector market. This role is pivotal in ensuring our public sector clients, particularly in policing and broader public safety, achieve maximum value from Dataminr's revolutionary AI-powered intelligence platform. You will act as a crucial bridge between our clients and our product, deeply understanding their unique missions and operational challenges to drive adoption, retention, and satisfaction. Your expertise in detailed record-keeping, maintaining scalable processes, and advocating for customer needs will directly contribute to our company's ambitious growth plans and our mission to transform how public sector organizations leverage real-time information for critical decision-making.
• In this role, you will become an expert on Dataminr’s First Alert platform, developing a profound understanding of publicly available information and social media analytics use cases relevant to public sector operations. A core responsibility will be to gain a comprehensive understanding of each customer’s mission, operating environment, and operational processes. This deep insight will enable you to design and implement tailored programs that seamlessly integrate Dataminr into their existing workflows, ensuring maximum utility and impact. You will be instrumental in building and maintaining strong, effective client relationships, serving as a trusted thought partner who can guide them through the complexities of leveraging AI for intelligence. This involves developing a nuanced understanding of customer use cases, internal decision-making processes, and other critical information necessary for effectively managing and growing these key accounts. A significant part of your day-to-day will involve conducting regular quarterly customer reviews to meticulously assess service and product quality, ensuring it remains exemplary. These reviews will also serve as a crucial opportunity to identify potential growth areas within the account, partner effectively with cross-company teams to drive product adoption, uncover new and innovative use cases, and ultimately deliver exceptional customer satisfaction by consistently bringing tangible value to our customers on a daily basis. You will also serve as a vital advocate for our customers within Dataminr, actively collecting their feedback, clearly articulating product recommendations to the Dataminr product development teams, and presenting comprehensive updates on customer account health and satisfaction.
• You will be joining Dataminr, a company at the forefront of AI innovation, pioneering technologies like Regenerative AI (ReGenAI), Agentic AI (Intel Agents), and Multimodal AI. Our platform analyzes billions of public data inputs across text, image, video, audio, and sensor data in over 150 languages, providing organizations with the earliest signals of emerging risks, events, and threats. We are trusted by a significant portion of the Fortune 50 and Fortune 100 companies, and our mission is to use AI for the greater good, empowering clients charged with keeping organizations running and people safe. You will be part of a mission-driven team of talented builders, creators, and visionaries who are making a real-world impact. Our culture fosters collaboration, innovation, and a commitment to social good, with a strong emphasis on employee well-being and development.
• This role offers a unique opportunity to deepen your expertise in AI-driven intelligence solutions and their application within the critical public sector. You will gain invaluable experience in account management, client relationship building, and strategic program implementation within a high-growth technology company. By working closely with diverse public sector organizations, you will develop a sophisticated understanding of their operational needs and how technology can address them. Furthermore, you will have the chance to influence product development by providing direct customer feedback, contributing to the evolution of Dataminr's cutting-edge AI platform. This position is ideal for someone looking to grow their career in customer success within the technology sector, specifically within the impactful domain of public safety and national security, while working with a company that is a recognized leader in real-time AI innovation.
• Your day-to-day responsibilities will also include proactive engagement with clients to ensure they are leveraging the full capabilities of the Dataminr platform, identifying and addressing any potential challenges or roadblocks to adoption. This may involve conducting tailored training sessions, providing in-depth product demonstrations, and developing customized usage assessments to highlight areas of success and opportunities for improvement. You will collaborate closely with internal teams, including Sales, Support, and Product, to ensure a cohesive and exceptional customer experience. Your ability to anticipate client needs, offer strategic advice, and proactively solve problems will be key to fostering long-term partnerships and driving customer loyalty. The role requires a strong understanding of service culture and a passion for delivering outstanding client support, with the flexibility to travel to customer sites as needed to strengthen relationships and provide on-site assistance. You will be a key player in ensuring the continued success and expansion of Dataminr's presence within the UK public sector, contributing directly to our mission of making the world a safer place through advanced AI technology.
• The ideal candidate will possess a keen eye for detail, a methodical approach to managing client engagements, and a proven ability to maintain scalable processes and systems. This role is not just about managing accounts; it's about becoming an indispensable partner to our public sector clients, helping them navigate complex challenges and achieve their critical objectives. You will be empowered to think on your feet, problem-solve in real-time, and adapt to the ever-evolving landscape of public sector needs and technological advancements. Your contributions will directly impact the effectiveness and safety of communities served by our clients, making this a deeply rewarding career opportunity for individuals passionate about technology and public service.
• You will be responsible for tracking key customer success metrics, analyzing usage data, and reporting on account health to both clients and internal stakeholders. This data-driven approach will inform your strategies for customer engagement and identify opportunities for upselling or cross-selling additional Dataminr services. Your ability to translate complex data into actionable insights will be crucial in demonstrating the ongoing value of our platform. You will also play a role in onboarding new clients, ensuring a smooth and effective transition onto the Dataminr platform, and providing ongoing support to maximize their initial success and long-term engagement. This comprehensive approach to customer lifecycle management is essential for fostering strong, enduring client relationships and achieving sustained growth within the public sector vertical.
• Furthermore, you will actively participate in industry events and forums, representing Dataminr and staying abreast of emerging trends and best practices in public sector technology adoption and AI utilization. This outward-facing aspect of the role will help you build a strong professional network and bring valuable market intelligence back to the company. Your ability to articulate the unique value proposition of Dataminr's AI solutions to a diverse range of stakeholders, from operational personnel to senior leadership, will be a key differentiator. You will be a champion for Dataminr's technology, showcasing its transformative potential and its ability to provide a critical information advantage in time-sensitive situations.
• The role demands a proactive, client-centric mindset, coupled with a strong sense of accountability and a commitment to excellence. You will be expected to manage your workload effectively, prioritize tasks, and meet deadlines consistently, even in a fast-paced environment. Your ability to collaborate effectively with colleagues across different departments and geographies will be essential for success. This is an exciting opportunity to join a rapidly growing company that is making a significant impact on a global scale, offering a challenging yet rewarding career path for individuals who are passionate about customer success and cutting-edge technology.
• Finally, you will contribute to the continuous improvement of Dataminr's customer success methodologies and best practices. By sharing your experiences, insights, and feedback, you will help shape the future of how we support our clients. This role is an excellent platform for professional growth, offering opportunities to develop leadership skills, expand your technical knowledge, and build a successful career in the exciting field of AI and enterprise software. Your dedication to client advocacy and your ability to drive tangible results will be highly valued and recognized within the organization.

🎯 Requirements

• Experience working with or in the UK public sector, with knowledge and/or experience of publicly available information and social media analysis within public sector organisations, particularly policing, law enforcement, emergency management, or related operational environments.
• Bachelor's degree or equivalent relevant experience, plus 2-4 years of client-facing or product experience, ideally in the public sector vertical.
• Outstanding communication and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences.
• Detail-oriented mindset with excellent project management skills, a strong focus on client experience, and the ability to manage multiple competing projects and deadlines with a high level of accountability. Must be able to think on your feet and problem-solve in real-time.
• Tech-savvy approach with the ability to learn new software and CRM tools; SaaS or other technology-related experience is a plus.
• Ability to work independently and collaboratively within a team. Must be willing to travel domestically and internationally (approximately 35%) and possess the appropriate UK security clearance (or ability to obtain it) in order to operate within public sector organisations.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI technology.
• Professional development and growth opportunities.
• Flexible work arrangements and remote work options.
• Generous PTO and sick leave.
• Collaborative and mission-driven work environment.
• Employee Resource Groups (ERGs) and manager development programming.

Skills & Technologies

Senior

Remote

Degree Required

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Dataminr Inc.

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About Dataminr Inc.

Dataminr is a leading real-time event detection and alert company. Leveraging advanced AI and machine learning, Dataminr processes massive amounts of public data from sources like Twitter, sensors, and other digital signals to identify critical events as they unfold. Their platform provides actionable alerts to a diverse range of clients, including government agencies, news organizations, and corporations. This enables faster decision-making, improved situational awareness, and enhanced risk mitigation across various sectors such as public safety, disaster response, and business intelligence. Dataminr's core mission is to deliver the fastest, most relevant alerts to those who need them most.

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