Senior Customer Success Manager

Horizon3.ai, Inc.

Job Overview

Location

US, Remote

Job Type

Full-time

Full Job Description

📋 Description

• Manage a portfolio of Enterprise and Strategic accounts to ensure long-term customer success and drive adoption of the NodeZeroTM cybersecurity platform.
• Become a trusted adviser on NodeZero by developing deep product expertise and understanding its features, benefits, and technical capabilities across internal, external, cloud, and hybrid cloud environments.
• Act as the primary customer advocate by relaying customer feedback to internal product, engineering, and support teams to influence product evolution and service improvements.
• Guide customers through onboarding, ensuring they understand how to maximize value from NodeZero’s autonomous pentesting and assessment operations.
• Proactively identify customer needs, potential challenges, and risk areas, recommending tailored solutions that enhance their cybersecurity posture and experience.
• Utilize customer usage data to detect adoption gaps, major risks, upsell opportunities, and renewal readiness to secure annual contract renewals.
• Conduct regular customer success check-ins and lead in-depth quarterly business reviews with executive stakeholders to align on strategic goals and strengthen buy-in.
• Collaborate with cross-functional teams including sales, product, and engineering to ensure seamless customer experiences and timely resolution of issues.
• Maintain accurate customer records and activity logs in CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, or ClientSuccess.
• Foster strong, long-term relationships with customers across diverse industries including educational institutions, government agencies, and Global 100 enterprises.
• Support the expansion of NodeZero adoption among ITOps/SecOps teams, consulting pentesters, MSSPs, and MSPs by demonstrating measurable security outcomes.
• Translate complex cybersecurity concepts into clear, actionable insights for non-technical stakeholders to drive customer confidence and retention.
• Identify and escalate critical customer issues to ensure rapid resolution and minimize churn risk.
• Contribute to the development of customer success playbooks, training materials, and best practices to scale customer engagement across the organization.
• Align customer outcomes with Horizon3.ai’s mission of proactively finding and fixing exploitable attack vectors before criminals exploit them.

🎯 Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
• In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
• Strong technical expertise in information technology and cybersecurity.
• Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
• Exceptional communication, interpersonal, and customer service skills.
• Strong analytical skills with the ability to identify user trends and discern customer needs.

🏖️ Benefits

• Competitive salary ranging from $140,000 to $175,000 OTE annually (80/20 split).
• Equity package in the form of stock options for all full-time roles.
• Health, vision, and dental insurance for employee and family.
• Flexible vacation policy.
• Generous parental leave.
• Inclusive, collaborative culture that values diversity, equity, and inclusion.

Skills & Technologies

Senior

Remote

$140k-175k

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Horizon3.ai, Inc.

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About Horizon3.ai, Inc.

Horizon3.ai provides autonomous security testing and attack surface management software. Its NodeZero platform continuously assesses enterprise networks, clouds, and applications to find exploitable weaknesses, validate fixes, and prioritize risks. The company serves Fortune 500, government, and mid-market organizations seeking proactive defense without manual red teams.

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