Job Overview
Location
USA, OH, Work-at-Home
Job Type
Full-time
Category
Data Science
Date Posted
June 14, 2026
Full Job Description
📋 Description
- • Serve as the primary point of contact for key Energy Management Services (EMS) clients, building long-term relationships with stakeholders to ensure high satisfaction and retention.
- • Drive customer onboarding, adoption, and ongoing engagement with EMS solutions and services to maximize client value realization.
- • Develop and execute customized customer success plans aligned with each client’s business objectives and sustainability goals.
- • Monitor customer health metrics and proactively identify and mitigate risks to maintain high retention and satisfaction rates.
- • Partner cross-functionally with Sales, Product, Operations, Engineering, and IT teams to deliver seamless, integrated customer experiences.
- • Identify and pursue upsell and cross-sell opportunities within existing accounts to drive revenue growth and expand service adoption.
- • Provide strategic guidance to clients on energy optimization, operational efficiency improvements, and cost reduction initiatives through EMS solutions.
- • Track, analyze, and report on key performance indicators (KPIs), return on investment (ROI), and value realization metrics for EMS deployments.
- • Lead quarterly business reviews (QBRs) and executive-level presentations to communicate progress, outcomes, and strategic recommendations.
- • Act as the primary voice of the customer, synthesizing client feedback and insights to inform product enhancements and service improvements.
- • Ensure clients fully leverage EMS technologies to achieve their energy management and sustainability targets.
- • Maintain deep understanding of client operations, energy usage patterns, and performance benchmarks to deliver tailored advisory services.
- • Collaborate with internal teams to align customer success strategies with broader company goals and market trends in energy management.
- • Deliver consistent, data-driven communication to clients and internal stakeholders to reinforce trust and transparency.
- • Manage multiple enterprise-level client accounts simultaneously while prioritizing based on strategic value and risk exposure.
🎯 Requirements
- • Bachelor’s degree in business
- • 7+ years of experience in Customer Success or Client Services
- • Demonstrated ability to manage enterprise-level client relationships
- • Strong analytical skills with the ability to interpret energy data and performance metrics
- • Excellent communication and presentation skills, with experience engaging senior stakeholders
- • Proven track record of driving customer retention, satisfaction, and revenue growth
🏖️ Benefits
- • Opportunity to work at the forefront of energy management and sustainability innovation
- • Collaborative and growth-oriented work environment
- • Competitive compensation and benefits package including medical, dental, and vision insurance
- • 401(k) retirement plan
- • Paid time off and holidays
- • Paid learning days
Skills & Technologies
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About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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