Job Overview
Location
UK Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Support Engineer at NetBox Labs, you serve as the technical partner and trusted advisor to customers, helping them derive real value from NetBox and the broader product suite by understanding their network environments and business goals.
- • Day to day, you will build deep familiarity with customer environments, participate in architecture reviews and business reviews alongside Customer Success Managers, translate network management goals into NetBox workflows, diagnose and resolve technical issues across installation, configuration, integrations, and upgrades, manage the full post-sale technical lifecycle, and escalate proactively when revenue, stability, or customer trust are at risk.
- • You will work closely with Customer Success Managers, TechOps, Product, and Engineering teams, reporting to the CSE Manager, and collaborate on surfacing customer feedback, building runbooks, identifying support patterns, and improving processes or product based on customer insights.
- • In this role, you will develop deep expertise in NetBox, networking, and automation, earn customer trust as a technical advisor, influence product direction through actionable feedback, and strengthen your skills in issue resolution, documentation, and cross-functional collaboration.
🎯 Requirements
- • NetBox, DCIM, IPAM, and core networking concepts
- • Docker (with Compose)
- • GitHub or GitLab
- • SQL, PostgreSQL, CSV, and JSON processing
- • SSH, Linux command line, shell scripting
- • Python, pip, REST APIs
🏖️ Benefits
- • Opportunity to work with a globally recognized open source project (NetBox) used by thousands of companies
- • Collaborative culture that values simplicity, clear communication, and community impact
- • Exposure to cutting-edge network automation and observability technologies
- • Backed by notable investors including Notable Capital, Grafana Labs, Flybridge, IBM, Salesforce Ventures, and Mango Capital
- • Remote work flexibility based in the UK
- • Chance to contribute to product improvement through customer feedback and documentation
Skills & Technologies
Python
Django
PostgreSQL
AWS
Docker
Senior
Remote
About NetBox Labs Inc.
NetBox Labs Inc. provides open-source network automation and infrastructure management software built around the NetBox ecosystem. Founded by the creators of NetBox, the company offers NetBox Cloud, professional support, training, and enterprise plugins to help organizations model, document, and automate networks at scale while maintaining data integrity and interoperability with existing DevOps and network engineering workflows.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
