Senior Customer Support Specialist - UK

Juniper Square, Inc.

Job Overview

Location

United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Deliver outstanding technical assistance to customers via phone, email, Zoom, and chat while taking ownership of timely solutions.
• Develop expert-level knowledge of the Juniper Square platform and the private markets industry to share best practices and guide customers to success.
• Use B2B customer-facing skills to develop strong relationships with customers and act as their trusted advisor.
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for customers.
• Guide customers throughout their onboarding journey and hold client meetings to review their needs for success.
• Advocate by sharing customer feedback to inform product development and improvements.
• Demonstrate cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks.
• Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT scores.
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise.

🎯 Requirements

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred).
• 4-6 + years of professional experience in a relevant setting.
• Excellent written and verbal communication skills.
• Demonstrate assertiveness and perseverance when resolving customer requests.
• Team-first attitude, high level of empathy, and passion for helping others.
• Strong troubleshooting, problem solving, and analytical ability.
• Excellent time management and organizational skills.
• Strong technical aptitude and a desire to learn and develop new skills.
• Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month).

🏖️ Benefits

• Supplemental health and dental coverage for you and your family.
• Comprehensive paid holiday leave in addition to company-recognized holidays.
• Paid family leave, medical leave, and bereavement leave policies.
• Pension contributions.
• Annual professional development stipend.

Skills & Technologies

Senior

Remote

Degree Required

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Juniper Square, Inc.

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About Juniper Square, Inc.

Juniper Square is a SaaS provider focused on investment-management software for the private funds industry. Founded in 2014 and headquartered in San Francisco, the platform streamlines fundraising, investor onboarding, capital calls, distributions, reporting, and compliance workflows for real estate, private equity, and venture capital managers. It integrates CRM, document management, e-signature, and analytics into a single cloud system to reduce manual processes and improve transparency. The company serves hundreds of fund sponsors managing tens of thousands of investors and billions in assets under administration.

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