Senior Deal Desk Analyst

Achievers Corporation

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for complex deal structuring across land, expand, and renewal opportunities, ensuring alignment between Sales, Customer Success, Legal, and Finance teams.
• Execute end-to-end deal desk ticket resolution with accuracy and speed, managing contract terms, pricing models, discount approvals, and compliance requirements for enterprise-level agreements.
• Own the operational lifecycle of deal desk processes, identifying bottlenecks and implementing scalable improvements to reduce cycle time and increase deal velocity.
• Develop and maintain standardized deal frameworks, playbooks, and guardrails to ensure consistent, compliant, and revenue-optimized deal structures across all customer segments.
• Collaborate with Sales to pre-qualify deal terms prior to contract drafting, reducing back-and-forth and enabling faster close cycles through upfront clarity on pricing, licensing, and contractual obligations.
• Analyze deal data to surface trends in discounting, contract length, and renewal terms, providing actionable insights to improve pricing strategy and customer retention.
• Partner with Legal to ensure all deal terms adhere to company policy and regulatory standards while balancing commercial flexibility and risk mitigation.
• Drive automation initiatives by identifying manual, repetitive tasks within the deal desk workflow and proposing technical or process-based solutions to increase efficiency.
• Maintain accurate records of all deal terms, approvals, and exceptions in CRM and deal desk systems, ensuring audit readiness and reporting accuracy.
• Act as a subject matter expert on deal desk operations, providing training and guidance to Sales and Customer Success teams on proper deal structuring practices and policy adherence.
• Support quarterly and annual forecasting by providing clean, reliable data on deal pipeline, discounting patterns, and contract terms to Finance and Revenue teams.
• Balance commercial agility with operational rigor, ensuring that deal structures support immediate revenue goals while protecting long-term customer value and company margins.
• Proactively identify risks in deal terms—such as non-standard clauses, over-discounting, or misaligned licensing—and escalate or resolve them before contract execution.
• Contribute to the continuous evolution of the Deal Desk function by recommending new tools, templates, and workflows that enhance scalability and reduce manual effort.
• Maintain deep familiarity with Achievers’ product offerings, pricing tiers, and licensing models to accurately structure deals that align with product capabilities and customer needs.
• Ensure all deal documentation is complete, compliant, and properly archived in accordance with internal governance standards.

🎯 Requirements

• Proven experience in a Deal Desk, Sales Operations, or Revenue Operations role supporting enterprise SaaS sales cycles
• Strong understanding of SaaS pricing models, contract terms, discounting frameworks, and renewal structures
• Demonstrated ability to analyze complex deal data and translate insights into process improvements
• Experience collaborating with Legal, Finance, and Sales teams to structure and approve high-value deals
• Proficiency in CRM systems (e.g., Salesforce) and deal management or contract lifecycle tools
• Ability to work independently in a fast-paced environment with high accuracy and attention to detail

🏖️ Benefits

• Opportunity to work with a global team impacting 4.3 million users across 190 countries
• Exposure to enterprise-level SaaS deal structures and revenue operations at scale
• Collaborative, inclusive, and diverse workplace culture focused on recognition and belonging
• 12-month contract role with potential for extension based on performance and business needs

Skills & Technologies

Senior

Onsite

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Achievers Corporation

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About Achievers Corporation

Achievers Corporation provides cloud-based employee recognition and rewards software to enterprises. The platform enables peer-to-peer recognition, service awards, and social celebrations, integrating with HRIS, payroll, and collaboration tools. Analytics dashboards track engagement and retention trends, while a global rewards marketplace offers merchandise, gift cards, and experiences. Founded in 2002 and headquartered in Toronto, the company serves Fortune 1000 clients across North America, EMEA, and APAC, aiming to improve workplace culture and performance through data-driven recognition programs.

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