Senior Director of Product, Payments

PAR Technology Corporation

Job Overview

Location

Syracuse

Job Type

Full-time

Full Job Description

📋 Description

• PAR Technology Corporation is seeking a visionary and results-oriented Senior Director of Product, Payments to spearhead the growth and strategic direction of our B2B payment platform. With a legacy spanning over four decades, PAR has established itself as a pivotal force in restaurant technology, empowering over 100,000 brands across more than 110 countries. Our mission is to foster lasting guest connections through innovative, unified customer experience solutions, encompassing point-of-sale systems, digital ordering, loyalty programs, back-office software, and leading-edge hardware. This Senior Director role is instrumental in scaling our payment solutions specifically for the dynamic restaurant and convenience store industries, demanding a unique blend of strategic product leadership, deep technical acumen in payment technologies, and robust operational oversight.
• As the Senior Director of Product, Payments, you will be the driving force behind defining and executing the product vision for our payment platform. This involves a comprehensive understanding of the entire payment lifecycle, from initial transaction processing to merchant onboarding and ongoing operational support. You will be responsible for identifying new market opportunities, translating complex business needs into actionable product roadmaps, and ensuring that our payment solutions not only meet but exceed the evolving demands of our target industries. Your strategic insights will be crucial in aligning product development with market trends and delivering tangible customer value.
• A key aspect of this role is ensuring operational excellence across our payment ecosystem. This includes overseeing daily platform operations, guaranteeing high levels of reliability, performance, and security. You will be tasked with managing critical operational KPIs, driving continuous improvement initiatives, and implementing robust strategies for risk management, compliance, and fraud prevention tailored to the unique challenges of food retail environments. Building and nurturing strong, collaborative partnerships with payment processors, financial institutions, and regulatory bodies will be essential for the success and integrity of our payment services.
• This position offers a unique opportunity to drive innovation and unlock cross-sell value by integrating our payment solutions seamlessly with PAR's broader platform offerings. You will identify and execute strategic cross-selling opportunities, creating a more unified and powerful value proposition for our customers. This requires a deep understanding of how payments interact with point-of-sale systems, inventory management, loyalty programs, and other critical restaurant and convenience store technologies. Your ability to conceptualize and implement bundled solution strategies will be paramount in maximizing revenue and customer engagement.
• Leadership is at the core of this role. You will be responsible for building and leading high-performing product and operations teams, fostering a culture that champions innovation, customer-centricity, and a "Better Together" ethos. This involves cultivating strong cross-functional collaboration with Sales, Engineering, Marketing, and Legal departments, ensuring alignment and shared success. You will represent PAR at key industry events, engage with executive stakeholders, and play a vital role in developing team objectives, incentive plans, and individual growth opportunities. Your ability to thrive in ambiguity, bring structure to scaling teams, and mentor talent will be critical.
• The ideal candidate will possess a strategic mindset, a strong analytical and data-driven approach to decision-making, and exceptional communication skills. You will be adept at navigating complex stakeholder landscapes and translating technical concepts into clear business strategies. A passion for innovation in retail technology and a customer-first mindset are essential for success in this role. You will be empowered to unleash your potential, shaping the future of payments for the restaurant and convenience store sectors within a leading technology company.
• Key responsibilities include: Defining and executing the strategic vision and roadmap for the payment platform; delivering innovative solutions tailored to food service and retail operations; aligning product development with market opportunities and customer value; translating business needs into technical requirements; identifying and executing cross-sell opportunities across PAR's ecosystem; overseeing daily platform operations, ensuring reliability and performance; driving operational KPIs and continuous improvement; managing risk, compliance, and fraud prevention for food retail environments; building strong partnerships with processors, banks, and regulators; optimizing costs and developing bundled solution strategies; building and leading high-performing product and ops teams; cultivating a culture of innovation and customer-centricity; aligning cross-functional teams across Sales, Eng, Marketing, and Legal; representing PAR at industry events and with executive stakeholders; and developing team objectives, incentive plans, and growth opportunities.

🎯 Requirements

• 10+ years in product management and operations, with a minimum of 5 years specifically in payment technologies.
• Proven track record of successfully launching and scaling B2B payment products, demonstrating measurable business impact.
• Deep understanding of core payment processing technologies, including card networks (Visa, Mastercard, etc.), ACH, wire transfers, digital wallets, and emerging payment methods.
• Demonstrated success in developing and executing cross-selling strategies within a complex technology ecosystem.

🏖️ Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• Opportunities for professional development, training, and career advancement within a growing organization.
• Flexible work arrangements, including remote and hybrid options, with occasional travel for key meetings and events.

Skills & Technologies

Senior

Remote

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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