Senior Director, Product Strategy

The Cigna Group

Job Overview

Location

United States Work at Home

Job Type

Full-time

Full Job Description

📋 Description

• Define and lead enterprise-level digital product strategy across a complex portfolio including Express Scripts PBS, Express Scripts, EnGuide Pharmacy, Evernorth, and Accredo.
• Translate business priorities into actionable product roadmaps and delivery plans that align with customer needs and organizational goals.
• Own the end-to-end digital product experience, ensuring consistency, quality, and seamless integration across all customer touchpoints and channels.
• Drive value-based prioritization of product investments using data insights, business impact, and customer outcomes to guide decision-making.
• Champion a test, learn, and scale mindset to continuously optimize product performance and deliver measurable results.
• Serve as the primary digital product leader and point of accountability, aligning cross-functional teams including engineering, design, data, analytics, content, and operations.
• Influence and align senior executives and stakeholders across a highly matrixed organization to enable clear decision-making and unified execution.
• Lead the strategic adoption of AI and emerging technologies to drive innovation, differentiate digital experiences, and maintain market leadership.
• Continuously inform product strategy with competitive analysis, industry trends, emerging digital capabilities, and voice-of-the-customer insights.
• Build, lead, and develop high-performing product teams and digital product leaders supporting web and mobile experiences.
• Foster a culture of accountability, innovation, and continuous improvement within product organizations.
• Leverage analytics and data-driven insights to identify opportunities, measure performance, and optimize product outcomes.
• Ensure product strategies are grounded in measurable business and customer value, with clear KPIs and outcome-based evaluation.
• Partner closely with platform, engagement, and operations teams to deliver cohesive, integrated digital solutions across the enterprise.
• Operate with systems thinking to connect priorities across the organization and enable scalable, aligned product delivery.
• Maintain deep expertise in data-driven product management and decision-making frameworks.
• Ensure all digital product initiatives are informed by patient and customer communication experiences within the healthcare industry.
• Lead the scaling of product organizations beyond team management to include organizational design, capability building, and leadership development.
• Maintain compliance with required home internet standards: minimum 10Mbps download / 5Mbps upload via cable broadband or fiber optic service.

🎯 Requirements

• Proven experience leading digital product strategy within healthcare, with focus on patient and customer communication experiences
• Demonstrated track record of building and scaling product organizations, not just managing existing teams
• Experience leading web and mobile product portfolios and delivering integrated, omnichannel digital experiences
• Strong understanding of emerging digital channels and technologies with experience deploying innovative capabilities at scale
• Demonstrated ability to influence senior executives and drive enterprise-wide alignment
• Deep expertise in data-driven product management and decision-making

🏖️ Benefits

• Annual salary range of $183,500 - $305,800 USD
• Eligibility for annual bonus and long-term incentive plan
• Comprehensive health benefits including medical, vision, dental, and behavioral health programs starting on day one
• 401(k) plan with company contribution
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays and leaves of absence

Skills & Technologies

Express

Fiber

Senior

Onsite

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The Cigna Group

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About The Cigna Group

The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.

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