Senior Enterprise Account Executive, UKI Public Sector

📋 Description

• • Drive significant top-line revenue growth by spearheading the acquisition of new Enterprise customers within the UKI Public Sector.
• • Develop and execute strategic penetration plans for top-tier accounts, identifying key stakeholders and understanding their unique challenges and opportunities.
• • Proactively identify and pursue opportunities to cross-sell and up-sell additional Zendesk products and services to existing customers, thereby optimizing account revenue and profitability.
• • Cultivate and nurture key customer relationships, ensuring maximum satisfaction and retention through a consultative and value-driven approach.
• • Foster long-term strategic partnerships with clients, positioning Zendesk as an indispensable solution provider.
• • Leverage data insights, customer intent signals, and adoption history to effectively prospect new clients and refine retention strategies.
• • Implement strategies to improve conversion rates in the new business pipeline and enhance retention and expansion of existing client accounts.
• • Create comprehensive quarterly territory plans, outlining actionable tactics and strategies to increase Zendesk's market share within the Enterprise Public Sector.
• • Demonstrate a deep and nuanced understanding of Zendesk's product suite, expertly aligning solutions with clients’ specific business objectives to drive product adoption and ensure customer success.
• • Lead and manage complex, value-centric sales cycles, including multi-month deals with intricate proof-of-concept stages, particularly for high-revenue generating customers.
• • Consistently develop and maintain a robust pipeline of qualified opportunities, ensuring an accurate sales forecast to exceed quarterly and annual revenue goals.
• • Establish and maintain strong C-level executive sponsorship within target accounts, utilizing industry expertise to build rapport and trust with key decision-makers and internal champions.
• • Collaborate effectively with cross-functional internal teams, including Sales Engineering, Marketing, and Customer Success, to optimize sales strategies and drive seamless sales execution.
• • Negotiate and close complex, high-value deals by employing a consultative sales methodology, utilizing exceptional communication skills to present compelling business cases and articulate clear value propositions.
• • Maintain an in-depth and up-to-date knowledge of Zendesk solutions, staying abreast of the competitive landscape, emerging industry trends, and evolving customer needs within the Public Sector.
• • Act as a trusted advisor to Public Sector organizations, understanding their procurement processes, regulatory requirements, and strategic priorities.
• • Contribute to the continuous improvement of sales processes and best practices within the Enterprise sales team.
• • Represent Zendesk at industry events and conferences, building brand awareness and generating new business leads.
• • Achieve and consistently exceed assigned sales quotas and revenue targets.
• • Travel to customer locations as required to build relationships and close deals.