Senior Enterprise Customer Success Manager - East

Drata, Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Enterprise Customer Success Manager at Drata, you will serve as a trusted advisor to the company’s largest and most regulated customers, helping them build and scale trust through compliance automation. You will own executive relationships and act as a strategic partner in guiding organizations through complex frameworks such as SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP, ensuring they achieve measurable progress beyond basic certification.
• Your day-to-day responsibilities will include leading strategic relationships with enterprise customers by earning executive trust and becoming a go-to advisor on compliance program success; driving outcomes through the development of success plans, tracking of KPIs, and proactive identification of risks and growth opportunities; owning key moments across the customer lifecycle—from onboarding to renewal—via health checks, QBRs, and tailored Mutual Action Plans; translating customer feedback into actionable insights by collaborating with Product, Engineering, Sales, and Support teams to influence roadmap and reduce friction; championing continuous improvement in both customer security scaling and internal processes, playbooks, and strategies; and promoting adoption of new features to ensure Drata evolves alongside each customer’s business needs.
• You will join a mission-driven team of over 600 employees worldwide at Drata, a company recognized for its award-winning culture rooted in trust, speed, and continuous growth. The organization operates with a Driver’s Mindset—emphasizing ownership, precision, velocity, and customer obsession—where employees are empowered to deliver immediate impact while learning quickly and making fast decisions. Drata’s commitment to being a Great Place to Work-certified company reflects its investment in employee well-being, collaboration, and long-term career development.
• In this role, you will deepen your expertise in enterprise compliance and customer success while shaping how global organizations scale securely. You will have the opportunity to influence product direction, lead high-visibility initiatives, and grow as a strategic leader in a fast-moving SaaS environment where trust, accountability, and outcomes are paramount. Your work will directly contribute to Drata’s mission of helping companies earn and keep the trust of their users, customers, partners, and prospects.

🎯 Requirements

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes.
• 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs.
• 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value.

🏖️ Benefits

• Shared Success: Stock equity (RSUs) to ensure employees share directly in the company’s growth and success.
• Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and dependents, plus wellness benefits and healthcare concierge services.
• Financial Well-being: 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and discounted voluntary offerings.
• Family Support: Paid Parental Leave after six months of employment, access to Kindbody fertility and family-building benefits, and dedicated leave specialists.
• Growth & Development: Generous annual stipends for professional and personal development, plus access to internal learning opportunities to build skills and advance careers.
• Time Off & Flexibility: Flexible vacation policy, paid holidays, and other perks to support rest, rejuvenation, and recovery.

Skills & Technologies

REST

Senior

Remote

$190k-234k

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Drata, Inc.

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About Drata, Inc.

Drata is a compliance automation platform that continuously monitors and collects evidence for security frameworks such as SOC 2, ISO 27001, HIPAA, and PCI DSS. It integrates with cloud services, identity providers, and SaaS tools to track controls, manage risks, and generate audit-ready documentation. The company serves technology startups and enterprises seeking to streamline security compliance workflows and maintain continuous monitoring without manual spreadsheets.

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