Senior Execution and Enablement Manager- Southern Africa

📋 Description

• • Lead strategic relationships with payment processors, acquirers, alternative payment method (APM) providers, card schemes, regulators, and issuers across Southern Africa to ensure seamless and high-performing payment operations.
• • Own the end-to-end execution of new payment method integrations and enhancements to existing payment solutions, ensuring timely delivery and operational readiness.
• • Drive operational excellence across dLocal’s Payins network by identifying inefficiencies, implementing process improvements, and reducing latency and failure rates in payment transactions.
• • Collaborate cross-functionally with Product, Engineering, Compliance, and Merchant Success teams to align payment strategy with merchant needs and regulatory requirements.
• • Optimize payment approval rates and reduce processing costs through data-driven analysis of transaction performance and partner performance metrics.
• • Accelerate merchant go-lives by coordinating timelines, resolving integration blockers, and ensuring all technical and compliance prerequisites are met before launch.
• • Monitor and report on key operational KPIs including approval rates, transaction success rates, cost-per-transaction, and time-to-market for new payment methods.
• • Act as the primary point of contact for payment partners in Southern Africa, managing communication, resolving escalations, and fostering long-term collaborative relationships.
• • Proactively identify regulatory changes and market trends in Southern Africa that could impact payment operations and recommend strategic adjustments.
• • Develop and maintain documentation for payment workflows, partner onboarding processes, and operational playbooks to ensure scalability and knowledge retention.
• • Support the expansion of dLocal’s payment network by evaluating and onboarding new payment partners that align with regional demand and strategic goals.
• • Ensure all payment operations comply with local regulations and dLocal’s internal risk and compliance frameworks.
• • Deliver actionable insights to leadership based on operational data, contributing to strategic decisions around market prioritization and investment.
• • Train and enable internal teams on new payment methods, partner requirements, and operational procedures to ensure consistent execution across regions.
• • Maintain a customer-centric approach by translating merchant feedback into operational improvements that enhance payment reliability and user experience.
• • Manage multiple concurrent initiatives with competing priorities, delivering results under tight deadlines in a fast-paced, high-growth environment.