Job Overview
Location
Vienna
Job Type
Full-time
Category
Engineering
Date Posted
August 8, 2026
Full Job Description
📋 Description
- • This is a senior individual contributor role at a fast-growing, Y Combinator-backed open-source AI observability platform.
- • As a Senior Forward Deployed Engineer, you are the primary technical partner for the company's most strategic accounts.
- • You will own 10–20 strategic accounts end-to-end — onboarding, success planning, architecture deep dives, and driving adoption across the full customer lifecycle.
- • You will guide production readiness — define instrumentation strategies, evaluation setups, data modeling approaches, and security/privacy playbooks for enterprise deployments.
- • You will act as the voice of the customer internally — synthesise patterns across accounts into concrete product feedback and roadmap input; create a tight signal loop between customer needs and engineering priorities.
- • You will support self-hosted and on-prem deployments — troubleshoot complex infrastructure configurations, assist with Kubernetes/Docker rollouts, and resolve performance and security issues in customer environments.
- • You will build scalable enablement assets — integration guides, runbooks, architecture reference patterns, and reusable tooling that reduce time-to-value for new accounts.
- • You will mentor and lead — help shape the forward-deployment function, mentor junior engineers, and drive technical initiatives end-to-end.
- • You will travel occasionally to customer sites for key deployments, onboarding sessions, or executive business reviews.
🎯 Requirements
- • 5+ years of professional software engineering experience (backend, full-stack, or site reliability), with at least 2 years delivering and operating production systems.
- • 2+ years of hands-on experience building or integrating LLM-powered applications in production (prompt engineering, evaluation pipelines, tracing, or model orchestration).
- • Proficiency in Python and/or TypeScript/JavaScript (3+ years) with practical experience building SDKs, integrations, or web services.
- • Experience with observability and distributed tracing systems (tracing, logging, metrics) and implementing instrumentation for production services.
- • Strong SQL skills and hands-on experience with analytics or columnar databases; familiarity with ClickHouse or similar engines strongly preferred.
- • Experience with containerisation and cloud-native tooling (Docker, Kubernetes, CI/CD pipelines); able to deploy and troubleshoot self-hosted/on-prem solutions independently.
- • Prior customer-facing technical experience — solutions engineering, forward deployment, professional services, or pre-sales — including direct troubleshooting in customer environments.
- • Excellent written and verbal English communication skills; able to present technical concepts clearly to both engineering and business stakeholders.
- • Practical knowledge of data privacy, security, and compliance for production LLM deployments (PII handling, retention policies, secure deployments).
- • Experience mentoring engineers and driving technical projects end-to-end with full ownership.
- • Legal right to work in the European Union without employer sponsorship — visa sponsorship is not available for this role.
🏖️ Benefits
- • Salary: €90,000 – €160,000 per year, depending on experience and location.
- • Remote-first culture with a small, senior, high-trust team.
- • Direct impact on a platform used by thousands of engineering teams globally.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Clera
Clera, Inc. operates as an AI Talent Agent, leveraging artificial intelligence to enhance and streamline various aspects of the talent acquisition and management process. The company's core offering appears to center on an AI-powered platform designed to connect skilled individuals with suitable opportunities or to assist organizations in efficiently sourcing and evaluating candidates. While comprehensive details regarding specific features, target industries, or the scale of its operations are not yet publicly available, the current online presence indicates that Clera's services are actively being prepared for launch. This suggests an upcoming introduction of innovative AI solutions aimed at optimizing the ecosystem where talent meets demand.
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