Senior Front Ent Engineer, Chat/Portal - LATAM

Front Careers LLC

Job Overview

Location

Santiago, Chile

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Front End Engineer on the Chat/Portal team, you will play a pivotal role in enhancing Front’s customer support tooling—specifically its chat systems, portal platform, and chatbot automations—enabling seamless, scalable, and context-rich B2B customer interactions for over 9,000 global clients including Uber Freight, Navan, and Stripe.
• Your work will directly impact how businesses manage complex customer relationships at scale, ensuring that every conversation, tool, and team remains synchronized so companies can grow without losing connection.
• Day to day, you will collaborate closely with product managers, designers, and engineers to conceptualize, design, implement, test, and launch new features and integrations that extend Front’s self-serve support capabilities, focusing on usability, performance, and reliability.
• You will lead technical discussions on project scope, assess complexity and risk, manage cross-team dependencies, mentor junior engineers, and uphold a high standard of code quality and architectural integrity within a fast-moving, cross-functional environment.
• You will develop primarily in a modern JavaScript stack, leveraging TypeScript, Node.js, and React to build real-time, responsive web applications that power Front’s chat and portal experiences.
• You will contribute to a culture of technical excellence by advocating for pragmatic solutions, participating in code reviews, and continuously improving test coverage, observability, and deployment practices.
• You will join a high-performing team at Front, a company backed by Sequoia Capital and Salesforce Ventures with $204M in funding, recognized repeatedly as a top workplace by Great Place to Work, Built In, USA Today, Fortune, Inc., and Forbes for its innovative, inclusive, and employee-centric culture.
• You will operate within a hybrid model in Santiago, Chile, coming into the office Tuesday through Thursday to collaborate in person while enjoying flexibility the rest of the week.
• In this role, you will deepen your expertise in full-stack web engineering with a focus on real-time systems, gain exposure to large-scale SaaS architecture, and grow as a product- and business-minded engineer who bridges technical execution with customer impact.
• You will have the opportunity to shape the future of customer operations technology, work on meaningful problems that affect real businesses, and grow your leadership and influence within a high-growth, mission-driven organization.

🎯 Requirements

• Proven experience delivering product-focused features, enhancements, and new products from concept to launch in a fast-paced, iterative environment.
• Strong proficiency in JavaScript/TypeScript and hands-on experience building real-time, scalable web applications using modern frameworks such as React and Node.js.
• Demonstrated ability to thrive in dynamic, cross-functional teams, with a product- and business-oriented mindset that prioritizes user experience and measurable outcomes.

🏖️ Benefits

• Competitive salary with performance-based incentives.
• Fully covered health insurance (medical, dental, and vision) for you and your dependents.
• Generous paid time off, including Wellness Days, Winter Break (office closed Christmas to New Year’s), and Monthly Lifestyle and Teleworking Stipends.
• Mental health support via Workplace Options and family planning support through Maven.
• Focus Fridays for learning and development, hybrid work model (in-office Tue–Thu), and access to Front’s award-winning culture and professional growth opportunities.

Skills & Technologies

Python

JavaScript

TypeScript

Ruby

React

Senior

Hybrid

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Front Careers LLC

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About Front Careers LLC

Front Careers is a recruiting platform that connects U.S. veterans and military spouses with civilian employers. The service translates military experience into civilian job qualifications, matches candidates to openings, and provides career coaching. Employers gain access to pre-screened talent pools, diversity analytics, and onboarding tools designed to ease veteran integration into corporate teams.

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