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Senior Frontend Engineer

Level AI Inc.

Job Overview

Location

Noida

Job Type

Full-time

Full Job Description

📋 Description

• Join Level AI Inc., a rapidly growing Series C startup headquartered in Mountain View, California, and be at the forefront of revolutionizing customer engagement. Founded in 2019, Level AI is transforming contact centers into strategic assets by leveraging an AI-native platform powered by advanced technologies like Large Language Models (LLMs).
• As a Senior Frontend Engineer, you will play a pivotal role in shaping the user experience of our cutting-edge platform. Your primary responsibility will be to translate complex AI functionalities and data insights into intuitive, user-friendly interfaces that empower our clients to enhance customer experience and drive business growth.
• You will be instrumental in developing and implementing dynamic, responsive, and visually appealing frontend solutions that are critical to the success of our AI-driven enterprise applications.
• This role offers a unique opportunity to work with a team of seasoned professionals who have previously contributed to industry giants like Amazon, Facebook, and Google, bringing a wealth of experience and innovation to the table.
• You will be deeply involved in the entire frontend development lifecycle, from conceptualization and design to implementation, testing, and deployment, ensuring the highest standards of code quality and performance.
• Collaborate closely with product managers, UI/UX designers, and backend engineers to understand user needs, technical constraints, and business objectives, translating these into robust and scalable frontend architecture.
• Design and develop reusable UI components and libraries that enhance development efficiency and maintainability across the platform.
• Implement and optimize frontend performance to ensure a seamless and fast user experience, even when dealing with large datasets and complex visualizations.
• Stay abreast of the latest trends and advancements in frontend technologies, frameworks, and best practices, proactively identifying opportunities for innovation and improvement.
• Contribute to architectural decisions, code reviews, and technical discussions, mentoring junior engineers and fostering a culture of continuous learning and collaboration.
• Develop interactive dashboards and data visualization tools that present complex customer interaction insights in an easily digestible format for contact center stakeholders.
• Ensure the frontend application is highly performant, scalable, and maintainable, adhering to modern software engineering principles.
• Work with state-of-the-art technologies, including modern JavaScript frameworks (e.g., React, Vue, Angular), HTML5, CSS3, and related tooling.
• Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives, ensuring timely delivery of features and enhancements.
• Debug and resolve frontend issues, ensuring the stability and reliability of the application.
• Contribute to the development of robust testing strategies, including unit, integration, and end-to-end testing, to ensure the quality and correctness of frontend code.
• You will be empowered to take ownership of features and projects, driving them from inception to completion with a high degree of autonomy.
• This is a high-impact role where your contributions will directly influence the product's success and the company's growth trajectory.
• Embrace the opportunity to learn new things, grow your skills, and have fun in a dynamic and supportive startup environment.
• Be part of a mission to redefine the possibilities of AI in enterprise applications and empower businesses with actionable intelligence.
• Your work will directly contribute to enhancing service levels, improving agent performance, and enabling data-driven decision-making for contact centers worldwide.
• We are looking for individuals who are passionate about building exceptional user experiences and are excited by the prospect of working with cutting-edge AI technology.
• If you are ready to take on challenging projects, collaborate with a talented team, and make a significant impact, Level AI is the place for you.
• We foster an environment where innovation is encouraged, and every team member's contribution is valued.
• This role is an excellent opportunity for a Senior Frontend Engineer looking to advance their career in a fast-paced, growth-oriented tech company.
• You will be working on a product that is consistently updated with the latest AI innovations, ensuring you are always at the cutting edge of the industry.
• Your expertise will be crucial in building the next generation of AI-powered customer engagement solutions.
• We believe in empowering our employees and providing them with the resources and support needed to succeed.
• Join us in building a future where AI seamlessly enhances human interaction and drives unparalleled business outcomes.
• This is more than just a job; it's a chance to be part of something revolutionary.

🎯 Requirements

• Proven experience as a Senior Frontend Engineer or in a similar senior frontend development role.
• Strong proficiency in modern JavaScript (ES6+), HTML5, CSS3, and at least one major frontend framework (e.g., React, Vue, Angular).
• Experience with state management libraries (e.g., Redux, Vuex, Zustand) and building complex, scalable frontend applications.
• Solid understanding of UI/UX principles and experience translating designs into high-quality, responsive user interfaces.
• Experience with RESTful APIs and asynchronous request handling.
• Familiarity with build tools (e.g., Webpack, Vite) and version control systems (e.g., Git).
• Excellent problem-solving skills and a keen eye for detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

🏖️ Benefits

• Competitive salary and stock options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and holidays.
• Opportunities for professional development and continuous learning.
• A dynamic and collaborative work environment with a talented team.
• Exposure to cutting-edge AI technologies and the opportunity to work on impactful projects.
• Regular team events and social activities.

Skills & Technologies

Frontend

Senior

Onsite

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Level AI Inc.

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About Level AI Inc.

Level AI delivers an end-to-end contact center platform powered by cutting-edge generative AI, revolutionizing customer experiences and operational efficiency. Their comprehensive suite provides AI Virtual Agents, 100% Auto-QA, real-time agent assistance, and actionable customer insights for contact center leaders, agents, and CX teams. Serving diverse industries including financial services, healthcare, and retail, Level AI empowers businesses to build customer-obsessed operations globally. By automating workflows and delivering real-time intelligence, the platform enables teams to focus on exceptional service, validated by customer outcomes such as a 25% increase in CSAT and 90% time saved in QA monitoring. Level AI has also been recognized as a Gartner Cool Vendor in Customer Service & Support Technology.

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