Senior GTM Strategic Operations Manager

📋 Description

• • As Senior GTM Strategic Operations Manager at Twilio, you will serve as the chief architect of sales capacity and the primary voice of business performance insights, bridging the gap between board expectations and sales engine delivery by owning capacity models that dictate hiring plans and providing strategic insights to leadership.
• • Day to day, you will design and maintain complex sales capacity models across Strategic, NB, and Self Service segments; define and track Time-to-Productivity and ramp-adjusted quotas; analyze performance trends to identify root causes of gaps; leverage customer segmentation data for actionable recommendations; prepare data-backed narratives for leadership meetings; and act as a strategic liaison between Sales, Finance, and HR to align on capacity assumptions.
• • Twilio is a remote-first company shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses worldwide with innovative solutions, fostering a culture of connection, global inclusion, and AI-enhanced hiring while ensuring every decision is made by real Twilions.
• • In this role, you will develop expertise in GTM strategy, sales capacity modeling, cross-functional stakeholder influence, and data-driven storytelling, positioning yourself as a trusted advisor to leadership and gaining impact in scaling a high-growth, globally distributed organization.