Job Overview
Location
London
Job Type
Full-time
Category
Operations
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end onboarding and implementation for CreatorIQ’s enterprise and strategic customers, owning the process from assignment through successful handoff and delivering a white-glove customer experience.
- • Configure the customer’s CreatorIQ platform based on their package.
- • Serve as a trusted platform expert, delivering tailored training (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.
- • Partner cross-functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long-term success.
- • Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.
🎯 Requirements
- • 5+ years of experience in enterprise software, digital, social, or SaaS implementation, onboarding, or account management roles.
- • Strong project management, problem-solving, and organizational skills, with the ability to manage multiple priorities in fast-paced, ambiguous environments.
- • Excellent verbal and written communication skills, including the ability to present, train, and explain complex concepts to both technical and non-technical audiences.
- • Customer-first mindset with high emotional intelligence, strong listening skills, and a passion for solving client challenges and driving successful outcomes.
- • Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.
- • Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows is a plus.
🏖️ Benefits
- • 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- • Stock options as part of our equity-sharing program.
- • Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
- • Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.
- • Work/life harmony and flexible work model combining in-person and remote work to boost collaboration and innovation.
Skills & Technologies
About CreatorIQ, Inc.
CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.
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