Senior Implementations Consultant

Vic.ai Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead complex, enterprise-level customer onboardings at Vic.ai, ensuring customers are fully prepared to leverage Vic.ai’s AI platform at go-live.
• Design and execute scalable implementation frameworks, developing processes, templates, and technical best practices for enterprise Vic.ai deployments.
• Own the end-to-end implementation lifecycle, from post-sale handoff through go-live readiness and early adoption.
• Partner cross-functionally with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines.
• Lead technical go-live execution, including project planning, milestones, and dependency management, coordination across ERP integrations, data ingestion, and AI configuration, risk identification, mitigation strategies, and escalation management, and KPI tracking and post-implementation optimization.
• Guide customers through AI-driven change, supporting customers as they adopt automated workflows, align expectations, and operationalize new processes.
• Champion implementation quality, ensuring accuracy, performance, and scalability in customer environments.
• Mentor and lead, providing guidance to future junior consultants and contributing to team-wide delivery excellence.
• Standardize and scale delivery, partnering with Operations to define implementation standards and support partner-led implementation models.

🎯 Requirements

• 7+ years of professional experience, including 5+ years leading software implementations (ERP, finance systems, or data-driven platforms strongly preferred).
• Strong understanding of ERP ecosystems, integrations, and enterprise data workflows.
• Proven experience managing complex projects with multiple technical and business workstreams.
• Demonstrated ability to gather requirements, define scope, and translate needs into executable plans.
• Comfort working with AI-enabled products, automation, and evolving technical systems.
• Excellent analytical, problem-solving, and decision-making skills.
• Executive presence with the ability to engage and influence senior customer stakeholders.
• Exceptional organizational skills and ability to manage multiple implementations simultaneously.
• Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly.
• Bachelor’s degree in a relevant field; PMP certification a plus.
• Ability to quickly learn new tools, platforms, and technologies.

🏖️ Benefits

• Opportunity to work with a fast-growing, product-driven company backed by top-tier investors.
• Collaborative and dynamic work environment with a strong sense of ownership, accountability, and pace.
• Chance to make a real impact on customer success, product adoption, and Vic.ai’s ability to scale responsibly.
• Opportunity to work with AI-powered platforms and lead complex implementations at scale.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

Skills & Technologies

Senior

Remote

Degree Required

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Vic.ai Inc.

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About Vic.ai Inc.

Vic.ai Inc. provides an autonomous accounting platform that uses artificial intelligence to process invoices, manage spend, and automate accounts payable workflows for mid-market and enterprise finance teams. The cloud-based software ingests invoices via email, scans, or API, then applies machine-learning models trained on millions of documents to code line items, route approvals, and flag anomalies, reducing manual data entry and accelerating month-end close. Integrations with ERPs like NetSuite, Sage Intacct, and Microsoft Dynamics enable real-time sync of payments and accruals. Founded in 2017, the company is headquartered in New York City and serves global customers across industries.

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