Senior Lead, People

Moxie Software Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As Senior Lead, People at Moxie Software Inc., you will serve as a strategic partner and second-in-command to the Head of People, driving the company’s transition from startup to scaled organization by owning performance management systems, manager enablement programs, and People operations.
• You will own and transform the performance management infrastructure end-to-end, including selecting and implementing a modern performance management tool, redesigning calibration and feedback processes, and equipping managers to deliver meaningful development conversations.
• You will build and scale the manager enablement program from the ground up through a listening tour, pilot initiatives like manager roundtables and onboarding curriculum, and evolve it into a comprehensive support system that improves manager effectiveness.
• You will take full ownership of core People Operations, including HRIS management, employee lifecycle programs, onboarding/offboarding, and people analytics, streamlining processes and creating dashboards for real-time leadership insights.
• You will serve as a strategic thought partner to the Head of People, enabling them to focus on recruiting and high-level strategy while you ensure day-to-day operations run smoothly and proactively address organizational challenges like career pathing and culture scaling.
• You will establish yourself as a trusted coach and resource for people managers, building cross-functional relationships with Finance, Legal, and leadership while becoming the go-to person for managerial guidance.
• Moxie Software empowers aesthetic entrepreneurs to build profitable, independent practices without burnout, supporting 700+ practices nationwide with a remote-first team of 200+ employees growing to 250+.
• The company’s purpose is to unlock sustainable success for aesthetic entrepreneurs at every stage of their journey, backed by Series C funding and strong foundations needing modernization for sustainable scale.

🎯 Requirements

• 7+ years of progressive People/HR experience with at least 3-4 years in a senior individual contributor or leadership role, ideally with experience scaling People functions at high-growth tech companies from 100-300 employees
• Deep expertise in performance management systems and manager development, including implementing performance management tools, designing calibration processes, and building manager enablement programs that drive measurable improvements in leadership quality
• Strong People Operations and systems thinking capabilities, including hands-on experience with HRIS platforms, people analytics, and process optimization, with comfort in both spreadsheets and strategic conversations
• Strategic partnership skills with executive presence, demonstrated ability to influence and collaborate with senior leadership, translate business needs into People programs, and balance big-picture thinking with flawless execution
• Entrepreneurial mindset and comfort with ambiguity, proven ability to build programs from 0 to 1, make decisions with incomplete information, and thrive in fast-paced environments requiring ruthless prioritization and rapid delivery
• Genuine passion for developing managers and scaling culture, with energy for coaching leaders and belief that great managers are key to organizational success

🏖️ Benefits

• True ownership and strategic impact: co-create People strategy for a high-growth company and own major domains end-to-end, with your work defining systems and culture for years to come
• The stage sweet spot: Series C with 200+ people offers real resources and maturity while still being early enough to redesign and modernize systems rather than inherit legacy infrastructure
• Executive partnership and visibility: work directly with the Head of People and leadership team as a trusted thought partner, with your voice shaping critical decisions about how the company builds and scales
• Manager-centric mission: build comprehensive programs that transform how leadership shows up, with measurable impact on manager effectiveness, team health, and retention
• Work in a values-driven culture where everyone is encouraged to act as owners, give more than they take, move with speed and care, and simplify and learn every day
• Fully remote work environment based in the US, enabling flexibility and access to a distributed team supporting 700+ aesthetic practices nationwide

Skills & Technologies

Senior

Remote

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Moxie Software Inc.

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About Moxie Software Inc.

Moxie provides cloud-based customer engagement software that unifies digital channels—live chat, email, social, knowledge base, and web self-service—into a single platform. Its products enable businesses to guide online visitors, answer questions in real time, and manage support workflows at scale, aiming to increase conversion rates and customer satisfaction while reducing service costs.

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