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Senior Lead Product Manager Healthcare Vertical

Firstup Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• Own and drive the end-to-end product strategy for Firstup’s Healthcare vertical, translating the complex realities of hospitals, clinics, and long-term care facilities into a differentiated roadmap that makes Firstup the default communication layer for every caregiver, scheduler, and administrator.
• Become the unapologetic champion of the frontline healthcare worker—shadowing nurses on 12-hour shifts, interviewing charge nurses at 5 a.m. change-of-shift, and synthesizing those insights into mobile-first features that reduce cognitive load, speed up critical alerts, and respect infection-control protocols.
• Shape the mobile experience from lock-screen push to in-app micro-learning, ensuring that shift-based, deskless employees can receive HIPAA-compliant messages, swap shifts, acknowledge policy updates, and access wellbeing resources in under 10 seconds—regardless of whether they’re on a shared workstation or a personal device.
• Translate regulatory constraints into product opportunities—turning HIPAA, Joint Commission, and OSHA requirements into elegant workflows that not only keep organizations compliant but also measurably improve patient safety, staff satisfaction, and retention.
• Partner elbow-to-elbow with Product Marketing to craft category-defining narratives, competitive battle cards, and ROI calculators that help Sales close six- and seven-figure deals with IDNs, health systems, and national senior-living chains.
• Collaborate with Engineering, Design, and Data Science leadership to prioritize features like role-based message targeting, offline mode, and real-time language translation—balancing technical feasibility, security hardening, and speed-to-value.
• Define and obsess over success metrics: monthly active mobile users in scrub-blue units, message read-rates during code situations, reduction in agency-labor spend, and NPS among CNAs, RNs, and Environmental Services teams.
• Build a living knowledge base of customer stories, regulatory updates, and competitive moves; turn that intelligence into quarterly Healthcare Vertical Playbooks that arm Sales, Customer Success, and Exec Sponsors with the exact proof points they need to expand within existing logos and win new logos.
• Host monthly “Voice of the Caregiver” webinars and quarterly customer advisory boards, ensuring that bedside realities continuously re-prioritize the roadmap and that customers see their fingerprints on every release.
• Mentor junior PMs and PMMs on domain expertise, storytelling, and stakeholder management, raising the bar for how Firstup shows up in every healthcare conversation.

🎯 Requirements

• 4-7 years of SaaS product management, product marketing, or hybrid PM/PMM experience with demonstrated ownership of roadmap and revenue targets.
• Proven track record serving or selling into healthcare systems—deep familiarity with HIPAA, PHI, and the operational cadence of hospitals, clinics, or senior-living organizations.
• Demonstrated ability to translate complex customer needs and market trends into clear product strategies, user stories, and go-to-market narratives that drive adoption and expansion.
• Strong grasp of mobile-first UX and the unique constraints of deskless, shift-based workforces (shared devices, offline scenarios, rapid task switching).
• Exceptional communication and storytelling skills—comfortable presenting to CNOs, CIOs, and union leaders as well as writing crisp PRDs and battle cards.
• Analytical mindset with hands-on experience using data (product analytics, win/loss, market research) to prioritize features and measure business impact.

🏖️ Benefits

• Remote-first culture with flexible hours and quarterly in-person summits so you can design your life around the work that matters most.
• Competitive base salary of $100,000-$150,000 plus equity, ensuring you share directly in the value you help create.
• Comprehensive health, dental, vision, and mental-wellness coverage for you and your family from day one.
• Generous PTO program and company-wide recharge weeks—because caregivers need care too.
• Annual professional-development stipend and internal mentorship programs to accelerate your growth as a healthcare product leader.

Skills & Technologies

Product Management

Senior

Remote

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Firstup Inc.

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About Firstup Inc.

Firstup Inc. provides a workforce communications platform that unifies notifications, campaigns, and content delivery across email, mobile, and digital signage. Its cloud software ingests HRIS and engagement data to personalize messages, automate scheduling, and surface analytics for internal communicators and operational leaders. Serving enterprises with distributed or frontline employees, the system integrates with Microsoft 365, Workday, and other core systems to reduce information overload and improve reach, readership, and response rates across corporate and plant locations.

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