Senior Manager, AI Enablement & Business Architecture

Better Holdco, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As our Senior Manager, AI Enablement & Business Architecture, you’ll help design Better Health’s AI-native operating model.
• Your mission is not to deploy AI tools or build isolated automations.
• Your mission is to identify where AI can create meaningful business leverage, redesign workflows around it, and ensure every AI investment strengthens the business as a whole rather than creating another disconnected point solution.
• You’ll partner across Operations, Product, Engineering, Sales, Member Services, Marketing, and Clinical Operations to build the systems, workflows, and governance that allow Better Health to scale significantly faster than headcount.
• Your job is not to build AI solutions.
• Your job is to build an AI-native business architecture.
• Develop Better Health’s AI roadmap by identifying, evaluating, prioritizing, and implementing opportunities where AI can create measurable business value.
• Design how humans and AI work together.
• Understand how work flows across Better Health and redesign it for scale.
• Build the visibility and operating framework that allows Better Health to consistently invest in the highest-impact opportunities.
• Establish how we observe opportunities, measure them, build business cases, prioritize investments, and measure outcomes.
• Every initiative should have a clearly defined problem, measurable success metrics, expected business impact, an implementation roadmap, and a clear ROI hypothesis.
• In your first year, you might build an AI communications layer, develop intelligent lead scoring, redesign the member journey, or build an operations copilot.
• Within your first 12 months, you will have built Better Health’s AI opportunity roadmap, instrumented key customer and operational workflows, launched AI-enabled workflows with measurable business impact, reduced manual work through intelligent automation, created reusable AI capabilities that serve multiple teams, established a repeatable framework for evaluating and prioritizing AI opportunities, and helped define Better Health’s AI-native operating model.

🎯 Requirements

• 6+ years in Business Systems, Product Operations, Revenue Operations, Strategy & Operations, Solutions Architecture, Management Consulting, or similar roles.
• Experience leading complex cross-functional initiatives.
• Experience designing scalable business processes.
• Experience implementing automation and systems integrations.
• Experience evaluating or deploying AI solutions in business environments.
• Experience partnering with Product, Engineering, Operations, Sales, and Customer Success teams.
• Strong understanding of modern AI capabilities, LLMs, and agentic workflows.
• Familiarity with workflow automation platforms and AI tooling.
• Experience with CRM, customer engagement platforms, and business systems.
• Experience working with APIs and systems integrations.
• Strong analytical and problem-solving skills.

🏖️ Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunity to work with a cutting-edge company.
• Collaborative and dynamic work environment.
• Professional development opportunities.

Skills & Technologies

Senior

Remote

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Better Holdco, Inc.

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About Better Holdco, Inc.

Better Holdco, Inc. operates a digital lending platform that provides mortgage, home equity, title, and homeowners insurance products to U.S. consumers. The company automates underwriting, pricing, and closing processes through proprietary technology, aiming to reduce origination time and borrower costs. It partners with banks, credit unions, and asset managers to fund and distribute loans, and earns revenue from loan sales, servicing fees, and title and insurance premiums. Headquartered in New York, Better was founded in 2016 and does business under the brand "Better Mortgage," accessible via better.com and the joinbetter.com marketing site.

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