Senior Manager/Associate Director, Quality & Supply Chain Systems

📋 Description

• • We are seeking a Senior Manager/Associate Director, Quality & Supply Chain Systems to join our team.
• • The Senior Manager/Associate Director, Quality & Supply Chain Systems will support the implementation and management of the Quality and Supply Chain IT systems.
• • This individual will partner with leaders across Quality and Supply Chain, and other functions as needed to drive adoption, operations, and ongoing enhancements to the IT systems.
• • The position reports to the Director, Development Information Systems and will be based out of Boston, MA, USA in our Needham office.
• • The level of the position will be commensurate with the candidate’s education and industry experience.
• • Hybrid positions require a minimum of two onsite days per week.
• • On-site positions require up to five on-site days per week.
• • Partner with functional stakeholders and vendors to build new solutions supporting the Quality and Supply Chain functions, including integrations between systems and between Xenon and key service providers.
• • Author, review, and approve applicable SDLC deliverables, and coordinate assurance and other testing activities.
• • Develop, review, and approve procedures defining System Administration activities.
• • Collaborate with Xenon’s Architecture Review Board to ensure the system design is consistent with company standards for security, infrastructure, and data architecture.
• • Own the day-to-day operations and configurations of Supply Chain Systems (iStability, Oracle Fusion ERP, etc.).
• • Support the day-to-day operations and configuration of the Veeva Development suite (RIM, Quality, etc.).
• • Support the day-to-day operations and configuration of other Development IT systems (SAS, Egnyte, etc.).
• • Maintain hands on involvement in system administration and configuration, including workflows, metadata, security, reference data, and system settings.
• • Perform user administration and manage licensing across Quality and Supply Chain IT systems.
• • Support the design, development, and documentation of effective data flows and integrations among systems to enable efficient processes and workflows (including automation) and effective reporting and analytics.
• • Support user onboarding, system training, and operational adoption from a system and process perspective.
• • Collaborate with key stakeholders to develop and maintain roadmaps, continuous improvement initiatives, and system standardization efforts.
• • Manage vendor/MSP relationships related to IT systems.
• • Provide technical guidance and support on change control activities.
• • Ensure ongoing compliance with Xenon procedures including SaaS Release Management, Change Management, Problem Management, etc.
• • Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any.
• • Other duties as assigned.
• • The ideal candidate will have a Bachelor’s degree in Information Systems, Computer Science, Business Administration or related field.
• • The ideal candidate will have a minimum of 5 years of relevant experience, preferably in the Life Sciences industry.
• • The ideal candidate will have proven experience with the Veeva suite of products, Supply Chain planning and execution systems (including ERP), and other key Development IT systems.
• • The ideal candidate will have a strong understanding of the Quality and Supply Chain business processes.
• • The ideal candidate will have knowledge of user management administration.
• • The ideal candidate will have experience managing vendors/MSPs and collaborating with business stakeholders to prioritize support or enhancement requests.
• • The ideal candidate will have experience with system integrations (APIs, data flows, connectors).
• • The ideal candidate will have excellent communication and coordination skills across business and technical teams.
• • The ideal candidate will have the ability to manage multiple priorities in a fast-paced environment.
• • The ideal candidate will have strong problem-solving skills and attention to detail.
• • Our Total Rewards program includes base salary, target bonus, and stock options, as well as a full range of benefits including medical, dental, vision, short-& long-term disability, accidental death & dismemberment, and life insurance programs, Employee Assistance Program, travel insurance, and retirement savings programs with company matching contributions.
• • Xenon encourages time to rest and re-charge through vacation, personal days, sick days, and an end-of-year company shutdown.
• • Xenon highly values employee development and has an expanding Training, Learning & Development program, including a Tuition Assistance program for advanced degrees.