Senior Manager, Commerce

📋 Description

• • As a Senior Manager, Commerce at Tinuiti, you will play a pivotal role in shaping and leading our commerce client strategies, ensuring exceptional growth and performance for our clients on major e-commerce platforms.
• • This leadership position involves developing and mentoring a team of Account Managers and Team Supervisors, fostering their professional growth and equipping them with the skills necessary to excel in their roles and advance their careers.
• • You will be instrumental in guiding Team Supervisors to effectively challenge and develop their Account Managers, ensuring they are adept at growing client accounts and providing constructive, actionable feedback.
• • A key responsibility will be to regularly collaborate with Team Supervisors, offering direct assistance and strategic guidance on client issues, particularly for our middle and growth-tier clients, ensuring their success and retention.
• • You will be tasked with monitoring and managing established team Key Performance Indicators (KPIs), diligently reporting these metrics to the Director team through the use of internal dashboards, providing clear insights into team and client performance.
• • A significant aspect of the role includes providing ongoing, specialized training to Account Managers, drawing directly from information and training resources provided by Amazon, ensuring the team stays ahead of platform updates and best practices.
• • You will serve as a primary point of escalation for critical client accounts, stepping in to resolve complex issues and ensure client satisfaction and continued partnership.
• • This role requires active participation in larger team initiatives, collaborating with the Director team to drive strategic projects and implement new processes or services that enhance our commerce offerings.
• • You will contribute to the overall success of the Commerce team by fostering a culture of continuous improvement, client-centricity, and data-driven decision-making.
• • The position demands a deep understanding of the e-commerce landscape, with a specific focus on Amazon's ecosystem, including Vendor Central, Seller Central, Demand-Side Platform (DSP), Advertising Console (AMS), and Marketing Cloud (AMC).
• • You will be expected to stay abreast of the latest trends, algorithm changes, and new features on Amazon and other relevant e-commerce platforms to advise clients and internal teams effectively.
• • This role is crucial in translating client business objectives into actionable digital marketing strategies within the commerce space.
• • You will be responsible for ensuring that client strategies are aligned with Tinuiti's proprietary technology, Bliss Point by Tinuiti, to identify and capitalize on growth opportunities while minimizing waste.
• • The Senior Manager, Commerce will act as a trusted advisor to clients, building strong relationships and demonstrating the value Tinuiti brings to their business.
• • You will contribute to the development of best practices and playbooks for commerce client management and execution.
• • This role offers the opportunity to work in a 100% remote environment, providing flexibility and work-life balance.
• • You will be part of a dynamic and growing agency, recognized as the largest independent full-funnel marketing agency in the U.S.
• • The position requires a proactive approach to problem-solving and a commitment to delivering measurable results with brutal simplicity: Love Growth. Hate Waste.
• • You will be empowered to make a significant impact on client success and the strategic direction of Tinuiti's commerce division.
• • This role is ideal for a seasoned digital marketing professional with a strong background in e-commerce management and a passion for developing high-performing teams.
• • You will be a key player in driving revenue growth for both Tinuiti and its clients through expert commerce strategy and execution.
• • The ability to analyze performance data, identify trends, and translate insights into strategic recommendations is paramount.
• • You will collaborate with cross-functional teams, including search, social, and creative, to ensure integrated campaign execution.
• • This role requires a leader who can inspire and motivate a team, fostering a collaborative and results-oriented environment.
• • You will be responsible for managing escalations and ensuring client satisfaction at all times.
• • The Senior Manager, Commerce will contribute to the agency's thought leadership in the commerce space through internal knowledge sharing and potentially external contributions.
• • You will be expected to manage multiple client portfolios and team members simultaneously, demonstrating strong organizational and time management skills.
• • The role involves continuous learning and adaptation to the ever-evolving digital marketing and e-commerce landscape.
• • You will be a champion for Tinuiti's values and mission, embodying the agency's commitment to growth and accountability.