Job Overview
Location
Remote US
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 22, 2026
Full Job Description
đź“‹ Description
- • Oversee planning and management activities for Customer Experience and Payment Integration (CE/PI), providing strategic direction and leadership in managing, deploying, and maintaining flexible product and payment systems to ensure they continuously meet business needs while reducing administrative costs through process improvements and cost-saving initiatives.
- • Lead the successful planning, implementation, and adoption of Product and Claims systems; continually evaluate technical platforms, operating systems, system requirements, and limitations for enterprise-wide use; remain agile in addressing changing business needs through technical platform solutions.
- • Develop and maintain strategic partnerships with Division Management Teams; provide business partners and key executives with customer perspective; facilitate timely response to complex business challenges and opportunities; coordinate with other units/departments to resolve workflow issues, production issues, and escalated customer inquiries.
- • Identify, consolidate, and prioritize training needs; coordinate training programs with the training unit; develop and maintain enterprise-wide service-level agreements and methods for monitoring them; analyze and report on achievement and causes of deviation from expectations.
- • Manage internal resources to ensure business needs are clearly understood and delivered as agreed for automated solutions; manage expectations regarding agreements for meeting business needs; contribute to the development of Division strategic and tactical goals, initiatives, and objectives.
- • Monitor performance of direct reports; provide prompt and objective feedback, coaching, and counseling, including corrective action plans as appropriate; coordinate with training department to ensure all staff receive appropriate training; establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc.
- • Manage interactions with outside vendors for maintenance and services; identify, analyze, and diagnose issues that cause service degradation; be alert to customer trends and potential problems developing that negatively impact service; recommend and implement procedural and system changes to deliver quality service to internal and external customers.
- • Seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers; demonstrate leadership and initiative to reduce administrative costs by working with others to achieve savings.
🎯 Requirements
- • Bachelor’s degree in a related field or equivalent experience; minimum of 1 additional year of experience related to the functional area.
- • Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports.
- • Demonstrated ability to provide services and support for complex systems or issues.
- • Excellent interpersonal skills to facilitate, educate, and build strong business partner relationships.
- • Strong team building and collaboration skills.
- • Strong organizational and project management skills.
- • Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications.
- • Ability to analyze work processes and make recommendations to improve department efficiency.
- • Excellent problem-solving and analytical skills.
- • Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format.
🏖️ Benefits
- • Competitive salary range of $94,500.00 - $152,250.00 based on experience and job-related factors.
- • Eligible bonuses and commissions as part of the compensation package.
- • Access to VSP Vision benefits including health, wellness, and retirement plans.
- • Equal opportunity employer with commitment to diversity, inclusion, and a drug-free workplace.
- • Consideration for qualified applicants with arrest or conviction records in accordance with Los Angeles County Fair Chance Ordinance and California Fair Chance Act.
- • Remote work flexibility within the United States.
Skills & Technologies
Senior
Remote
Degree Required
About Vision Service Plan
Vision Service Plan is a not-for-profit vision benefits company headquartered in Rancho Cordova, California. Founded in 1955, it provides vision insurance and related services to more than 80 million members through employers, health plans, and government programs across the United States. The company operates the largest network of independent eye care professionals, including optometrists and ophthalmologists, and offers allowances for frames, lenses, and eye exams. VSP also funds global access initiatives, eyewear donations, and optometry student scholarships through its Eyes of Hope program.
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