Senior Manager, Customer Trust

Abnormal Security Corporation

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale the Customer Trust function as a Senior Manager, reporting to the Director of GRC, owning strategy and operations that enable customers and prospects to understand and trust Abnormal’s security, privacy, and compliance posture.
• Lead a team of 4-5 Customer Trust professionals while personally engaging with strategic customers, driving questionnaire and RFP responses, and owning the Trust Center in a player-coach leadership role.
• Partner with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes, and stay current on regulatory developments like GDPR, CCPA, and industry frameworks.
• Develop expertise in enterprise security assurance, build executive credibility with CISOs, and drive trust at scale through proactive content development and standardized contract negotiations.

🎯 Requirements

• 12+ years of experience in customer trust, security assurance, GRC, or related disciplines with progressive responsibility
• 9+ years of people management experience leading customer-facing security or compliance teams
• Demonstrated experience owning customer security questionnaires, RFPs, and trust center operations at a SaaS or technology company
• Track record of directly engaging with customers (including executive-level security stakeholders) on security, privacy, and compliance topics
• Strong understanding of common security frameworks and certifications (SOC 2, ISO 27001, ISO 27701, FedRAMP, GDPR, CCPA)
• Experience reviewing and negotiating security contract terms, DPAs, and privacy exhibits
• Excellent communication skills—able to translate complex security concepts for technical and non-technical audiences, both written and verbal
• Strong project management skills with ability to manage multiple priorities in a fast-paced environment
• Executive presence and credibility to represent the company’s security posture to enterprise customers

🏖️ Benefits

• Base salary range: $176,000 — $253,000 USD
• Eligibility for bonus or incentive compensation
• Equity compensation
• Comprehensive benefits package
• Remote work opportunity within the USA
• Equal opportunity employer commitment

Skills & Technologies

Senior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Abnormal Security Corporation

Visit Website

About Abnormal Security Corporation

Abnormal Security Corporation provides cloud-native email security using behavioral AI to block business email compromise, phishing, malware, and socially-engineered attacks. The platform integrates via API with Microsoft 365 and Google Workspace, analyzing identity, content, and context to detect anomalies without altering mail flow. Founded in 2018 and headquartered in San Francisco, the company serves mid-market to Fortune 500 organizations, reducing risk, automating incident response, and providing visibility into human-targeted threats.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.