Job Overview
Location
United States
Job Type
Full-time
Category
Product Management
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.
- • As Senior Manager, CX Operations at ClickUp, you will own strategy, execution, and operational leadership for Technical Account Management (TAM) Operations, spanning Professional Services and Customer Success.
- • Partnering closely with TAM leadership, you will serve as the day-to-day operational leader for the systems, automation, planning, quality, and insights that power our Services & Success organization.
- • You will set the operating rhythm and performance standards for TAM Operations while owning the AI agent harness and automation layer within your domain.
- • You will shape the cadence of business for TAM, unlock data insights, coach organizational performance, transform internal capabilities, and influence strategic decisions across Services, Success, and cross-functional leadership.
- • You will architect, ship, operate, and iterate on AI-driven workflows that enhance and automate customer health inspection, engagement management, services delivery, quality measurement, and decision support across TAM and CX.
🎯 Requirements
- • 8+ years in an Operations and/or Strategy role focused on Professional Services, Customer Success, or similar post-sales functions.
- • Proven experience owning or leading a services operations, CS operations, or similar function with responsibility for strategy, operating cadences, and cross-functional execution.
- • Deep knowledge of services and success methodology, processes, tools, and metrics including utilization, engagement health, onboarding, retention, and customer lifecycle management.
- • Effective at engaging and influencing executive stakeholders, building consensus, and driving collaborative change.
- • Demonstrated track record of designing and deploying AI-powered workflows that delivered measurable business outcomes (productivity gains, better decision quality, cleaner execution, improved retention signals, or stronger operating leverage).
🏖️ Benefits
- • We hire based on ambition, grit, and a passion for improving the way people work.
- • We assess every candidate based on the potential impact they can have.
- • We hire the best people for the job and support each person’s journey to build their boldest career.
- • We are an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Skills & Technologies
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About Mango Technologies, Inc.
ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.
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