Job Overview
Location
47 Locations
Job Type
Full-time
Category
Product Manager
Date Posted
May 17, 2026
Full Job Description
đź“‹ Description
- • Leads and develops a team of Product Managers responsible for end-to-end delivery of digital sales and service experiences for AAA members and agents across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms.
- • Owns execution of digital experience strategy within assigned product domain, ensuring alignment with enterprise priorities and translating enterprise strategy into actionable roadmaps and deliverables.
- • Accountable for design, build, and optimization of digital experiences that consistently meet or exceed KPIs, business outcomes, and experience standards across all channels.
- • Translates customer, agent, and market insights into prioritized product enhancements and innovation initiatives, leveraging data and user feedback to drive continuous improvement.
- • Drives implementation of process improvements, advanced technology solutions, and digital innovations, including evaluation and adoption of AI/ML tools and analytics platforms to enhance experience quality and operational efficiency.
- • Establishes and manages domain-level performance tracking and reporting systems to ensure visibility, accountability, and data-driven decision-making.
- • Acts as the subject matter expert on digital experience delivery practices, product capabilities, and P&C insurance industry standards, including underwriting, rating, forms, rules, coverages, and regulatory requirements (DOI).
- • Leads cross-functional initiatives across business and technology teams, collaborating with State Product Managers, Actuarial, Risk Management, AAA Partner Clubs, Strategy, Marketing, Distribution, Policyholder Service and Solutions, Business Architecture, and IT.
- • Develops and presents business cases, cost-benefit analyses, and financial models to support strategic initiatives and secure executive buy-in.
- • Manages delivery risks, trade-offs, and dependencies, proactively identifying issues and escalating with recommended actions to leadership.
- • Implements operational frameworks and controls aligned with organizational standards to ensure consistent, high-quality delivery across all digital touchpoints.
- • Monitors domain performance metrics, analyzes trends, and escalates risks and opportunities to senior leadership with actionable recommendations.
- • Communicates clearly and consistently with executive leaders and AAA club partners on delivery progress, outcomes, and strategic alignment.
- • Fosters a collaborative, inclusive, and psychologically safe team environment that empowers product managers and drives high performance.
- • Champions company culture through active participation in employee resource groups, mentoring, volunteering, and cross-functional projects.
- • Demonstrates ownership mindset by thinking beyond functional boundaries and contributing to broader organizational goals.
- • Travels as needed for enterprise meetings, divisional/team gatherings, and in-person collaborations.
- • Balances competing priorities, manages execution risk, and delivers measurable business results in a fast-paced, matrixed environment.
- • Ensures digital experience delivery aligns with underwriting, service, and expense objectives while maintaining compliance with industry regulations and internal policies.
- • Advocates for and applies emerging technologies and platform modernization efforts to advance digital capabilities and competitive advantage.
🎯 Requirements
- • Bachelor’s degree in Marketing, Business, or related field, or equivalent combination of education and experience
- • 8+ years of increasingly responsible product management experience
- • 3-5+ years leading teams, enterprise-wide programs, or large cross-functional initiatives
- • Strong knowledge of personal lines property and casualty insurance, including underwriting, rating, coverages, distribution, and DOI regulations
- • Proven ability to lead cross-functional teams and deliver measurable business outcomes
- • Solid understanding of end-to-end business processes and enabling technologies
🏖️ Benefits
- • Annual discretionary bonus eligibility of up to 20% of eligible pay
- • 401(k) with company match
- • Flexible remote-first workplace with Home-Flex model, supporting work from home and optional in-office collaboration
- • Career growth opportunities supported by leadership mentorship and personalized development planning
- • Inclusive and welcoming workplace culture focused on belonging and psychological safety
- • Compensation range of $160,155.00–$213,550.00 based on location
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.
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