Senior Manager, Driver Operations

Mapbox, Inc.

Job Overview

Location

Mapbox US

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Manager of Driver Operations at Mapbox, you will build and scale a global driver operations program that directly enhances the quality of navigation products by bridging real-world driving data with product development.
• You will lead hiring, training, and management of a full-time Driver Operations team while coordinating a network of local resources to support testing across key global markets.
• You will partner with Product and Engineering teams to design and execute in-car test plans, manage customer-facing demos, and ensure high-quality feedback loops from field testing to engineering.
• You will define KPIs, analyze test data from videos, logs, and traces, and create actionable reports and dashboards to drive continuous software improvement.
• You will manage a small international fleet of vehicles, overseeing logistics, compliance, insurance, and regulatory requirements across regions.
• You will foster a culture of collaboration, transparency, and data-driven decision-making while traveling approximately once per month to support global testing and customer engagements.
• Mapbox is a leading real-time location platform used by over 4 million developers, powering navigation and location-based experiences for industries ranging from automotive to logistics through flexible, secure, and privacy-compliant tools.
• The Navigation team solves complex geospatial challenges using algorithms and statistical analysis to enable turn-by-turn navigation, delivery route planning, and other mission-critical functions for customers worldwide.
• You will work at the intersection of operations and product, ensuring Mapbox’s technology performs reliably in real-world conditions across diverse geographies and use cases.
• You will have the opportunity to shape scalable processes, influence product quality, and lead cross-functional initiatives that impact millions of end-users relying on Mapbox-powered navigation.

🎯 Requirements

• 5+ years of operations and/or program management experience, preferably in fleet or field operations with multi-location team leadership.
• Proficiency in SQL and strong analytical skills to interpret driving data, generate actionable insights, and support product improvement.
• Excellent communication abilities to convey technical concepts to engineers, executives, and external partners, including comfort with live demos and customer-facing presentations.
• Demonstrated skill in managing ambiguity, prioritizing competing demands, and driving initiatives to completion in fast-paced, evolving environments.
• Proven organizational and execution strength, with experience building scalable processes, measurement frameworks, and operational infrastructure.
• Ability to collaborate effectively across functions, influence without authority, and foster trust in highly matrixed, cross-functional teams.

🏖️ Benefits

• Competitive annual base compensation ranging from $142,800 to $193,200, with 5–10% higher pay in high-cost-of-labor US locations.
• Supportive healthcare benefits, parental leave, and flexibility to accommodate life’s evolving needs.
• Commitment to continuous learning and professional development through internal training and knowledge-sharing initiatives.
• Dedication to building a diverse, inclusive workplace where individuals of all backgrounds, genders, ethnicities, abilities, and orientations are valued and empowered.

Skills & Technologies

Senior

Remote

$142k-193k

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Mapbox, Inc.

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About Mapbox, Inc.

Mapbox provides cloud-based mapping, geocoding, navigation, and spatial data infrastructure through APIs and SDKs. Developers embed live maps, search, turn-by-turn directions, and data visualization into mobile, web, and automotive applications. The platform ingests and updates petabytes of global imagery, traffic, and movement data to deliver real-time location services for logistics, automotive, travel, and consumer apps.

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