Job Overview
Location
6 Locations
Job Type
Full-time
Category
Operations
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • Oversees daily operations and performance of Global Service Partners (GSPs) within the Provider Operations claim team, ensuring delivery against performance, quality, cost, and customer experience objectives.
- • Manages partner operational metrics, drives continuous improvement, and provides consultative guidance to GSP leadership to align with Cigna processes and standards.
- • Collaborates with internal teams including Legal, Compliance, IT, Finance, Workforce Management, and third-party vendors to ensure alignment and execution of GSP initiatives.
- • Supports long-term planning, capacity modeling, and financial controls, including invoice review and reconciliation, while serving as a key liaison between Cigna leadership and external partners.
- • Leads efforts to expand outsourced scope, onboard new GSP sites, and influence matrix partners to secure support for operational success.
- • Creates and delivers executive-level communications and performance updates, advancing organizational goals through process optimization and risk mitigation.
🎯 Requirements
- • High School Diploma or GED required; Bachelor’s or Advanced Degree preferred.
- • 5+ years of Medical Claim Operations experience preferred, or equivalent experience in vendor or partner management.
- • Proven experience managing vendor relationships and identifying partnership opportunities that improve performance and scalability.
- • Strong understanding of workforce capacity planning, forecasting, and financial modeling.
- • Excellent written, verbal, and active listening communication skills.
- • Strong proficiency in Excel and PowerPoint, with ability to translate data into executive-level insights.
🏖️ Benefits
- • Comprehensive health benefits including medical, vision, dental, well-being, and behavioral health programs starting on day one.
- • 401(k) retirement plan, company-paid life insurance, and tuition reimbursement.
- • Minimum of 18 days of paid time off per year plus paid holidays.
- • Eligibility to participate in an annual bonus plan.
- • Hybrid work option for candidates within 50 miles of designated locations (Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; Scottsdale, AZ).
- • Internet stipend or requirement for remote work: cable broadband or fiber optic with minimum 10Mbps download/5Mbps upload.
Skills & Technologies
About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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