Senior Manager Implementation and Onboarding

AgileBits Inc.

Job Overview

Location

Remote (United States | Canada)

Job Type

Full-time

Full Job Description

📋 Description

• Lead and develop a multi-layered team of technical implementation and onboarding professionals, including managers and individual contributors, with a focus on scaling high-performing technical operations across customer segments.
• Own the end-to-end customer implementation lifecycle, from sales handoff through onboarding, adoption, renewal, and expansion, ensuring seamless technical delivery and customer success.
• Design, refine, and enforce standardized engagement models, playbooks, and service delivery frameworks to ensure consistent, high-quality technical onboarding across all customer types.
• Act as a senior escalation point for complex, high-risk customer implementations, partnering with Customer Success, Sales, Support, and Product leadership to resolve critical issues and maintain trust.
• Drive organizational design, role clarity, capacity planning, and succession planning across technical onboarding teams to align with business growth and evolving customer needs.
• Collaborate with cross-functional leaders to align technical implementation strategy with broader GTM goals, product roadmap, and customer feedback loops.
• Establish and track key performance metrics for implementation teams, translating customer signals and operational data into strategic recommendations for process improvement and investment.
• Mentor senior technical professionals and ICs in SaaS implementation, security architecture, and customer advocacy, fostering a culture of technical excellence and accountability.
• Champion enablement initiatives, including documentation, knowledge sharing, and training programs, to elevate team capability and reduce dependency on individual expertise.
• Leverage AI tools daily to enhance decision-making, automate routine tasks, and increase efficiency in customer engagement, reporting, and operational planning.
• Represent the technical post-sale organization in executive forums, clearly articulating risks, tradeoffs, and opportunities to influence strategy and resource allocation.
• Ensure all implementation processes adhere to security, identity, and IT administration best practices, with deep familiarity in SSO, SCIM, AD, Okta, Azure AD, APIs, and CLI tools.
• Promote a "working out loud" culture of transparency, alignment, and shared ownership across teams to improve collaboration and reduce silos.
• Travel up to once per month for departmental offsites, customer events, or leadership meetings, with an initial in-person onboarding required in Toronto.
• Maintain a customer-obsessed mindset focused on value realization, long-term relationships, and scalable outcomes that drive retention and expansion.
• Build and sustain a high-trust, human-centric team culture aligned with 1Password’s core values: keep it simple, lead with honesty, and put people first.

🎯 Requirements

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services, or Solutions Engineering
• 4+ years of people management experience, including managing managers and multiple technical functions
• Proven experience leading technical teams in security-focused, enterprise SaaS environments
• Strong technical foundation in SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, and SaaS architectures
• Demonstrated ability to design and scale repeatable service delivery models and customer lifecycle processes
• Experience influencing cross-functional teams including Sales, Customer Success, Support, and Product

🏖️ Benefits

• Annual base salary between $129,000 USD and $187,000 USD (US) or $127,000 CAD and $169,500 CAD (Canada), with commission eligibility
• Immediate participation in comprehensive health, dental, and retirement benefits (401k or RRSP)
• Equity grant (RSUs) for most employees
• Generous paid time off policy
• Paid volunteer days and peer-to-peer recognition through Bonusly
• Free 1Password account and remote-first work environment

Skills & Technologies

Azure

Senior

Remote

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AgileBits Inc.

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About AgileBits Inc.

AgileBits Inc. develops 1Password, a cross-platform password manager that securely stores credentials, secrets, and documents for individuals, families, and enterprises. The Toronto-based company provides browser extensions, desktop and mobile apps, and a command-line tool to generate, fill, and audit passwords while enforcing zero-knowledge encryption. Features include shared vaults, SSH key management, sign-in with SSO, advanced reporting, and developer integrations. The product supports Windows, macOS, Linux, iOS, Android, and ChromeOS, and offers hosted or self-hosted deployment. AgileBits serves millions of users and thousands of organizations worldwide, emphasizing privacy, compliance, and ease of use.

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