Job Overview
Location
Hybrid - Boston, MA
Job Type
Full-time
Category
Product Management
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Lead and manage day-to-day IT operations including support services, system administration, and endpoint management for MacOS, Windows, and ChromeOS devices.
- • Maintain, upgrade, and build IT systems and infrastructure that support Forward Financing’s business operations.
- • Create, implement, and scale operational processes to enable the IT team to grow efficiently and effectively.
- • Formulate, articulate, and socialize a strategic vision for the growth and evolution of the IT function within the organization.
- • Own and administer Google Workspace as the core IT productivity platform across the company.
- • Supervise and mentor direct reports, defining clear performance metrics and holding team members accountable to operational goals.
- • Lead large-scale IT projects from conception through delivery, ensuring timely execution and stakeholder alignment.
- • Manage end-to-end employee onboarding and offboarding processes, including deployment of zero-touch laptop configurations.
- • Negotiate, renew, and manage vendor contracts and relationships for IT services and hardware.
- • Continuously improve office technology across three locations, including networking, teleconferencing systems, card access, and security cameras.
- • Handle audiovisual setup and support for large company-wide events.
- • Build and maintain key partnerships with global stakeholders across departments and regions.
- • Expand IT support model from 5x5 to 12x5 to increase availability and responsiveness.
- • Consolidate management of business information systems currently managed by non-technical departments.
- • Ensure cybersecurity requirements are implemented across all systems and devices to protect company assets and meet compliance standards.
- • Travel internationally twice annually to support global operations and stakeholder engagements.
- • Operate on a hybrid model requiring 1–2 days per week in the Boston, MA office.
🎯 Requirements
- • Bachelor's degree
- • At least 5 years of experience working in IT
- • At least 2 years of experience managing a technical team
- • Successful completion of at least one major IT project
- • Strong experience in system administration
- • Basic scripting and automation ability
🏖️ Benefits
- • Annual targeted salary of $145,000 – $175,000 USD
- • Annual targeted bonus of 15%
- • Comprehensive medical, dental, and vision insurance
- • 401k match for US employees
- • Flexible time-off policy
- • Paid parental leave
- • Wellness reimbursement
- • Annual professional development budget
- • Charitable donation match
- • Volunteering days
- • Commuter benefits
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Forward Financing, LLC
Forward Financing, founded in 2012 and headquartered in Boston, Massachusetts, provides working capital to small and medium-sized businesses across the United States through merchant cash advances and short-term loans. The company uses proprietary technology and data analytics to offer fast approvals and funding, typically within one business day, without requiring collateral or perfect credit. Serving over 35,000 businesses, Forward Financing focuses on industries such as retail, restaurants, and services. It emphasizes transparent terms and dedicated customer support to help clients manage cash flow, purchase inventory, expand operations, or address unexpected expenses.
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