Senior Manager, IT

📋 Description

• • Lead IT operations, overseeing system maintenance, upgrades, and new builds for Forward's business.
• • Manage daily IT activities, including support services and system administration, while creating scalable operational processes.
• • Supervise and mentor direct reports, define team metrics, lead large-scale projects, and manage vendor relationships and office technology improvements.
• • Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business.
• • Lead and manage day-to-day IT operations, including support services and system administrators.
• • Create, run, and manage operational processes to allow the IT team to scale.
• • Formulate, articulate, and socialize a strong vision for growth of the IT function.
• • Own IT information systems including Google Workspaces.
• • Assist team in managing MacOS, ChromeOS, and Windows endpoints.
• • Supervise and mentor direct reports.
• • Define operational metrics for your teams and hold individuals accountable to those goals.
• • Lead large-scale IT projects and hold direct reports responsible for project delivery.
• • Create and implement a unified customer communications strategy, including SMS, call center, email.
• • Manage onboarding and offboarding, including rolling out zero-touch laptop deployments.
• • Negotiate vendor contracts and renewals. Own key vendor relationships.
• • Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras.
• • Handle AV for large company events.
• • Create and maintain key partnerships with global stakeholders.
• • Expand support to a 12x5 model.
• • Consolidate management of business information systems from non-technical departments.
• • Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements.
• • Travel internationally twice a year.
• • Rapidly growing company and team. There are ample opportunities for professional growth.
• • Leverage contemporary technologies. Forward uses best in class cloud services for IT operations.
• • Opportunity to lead high-impact technical projects.
• • An amazing team of peers and direct reports.
• • Bachelor's degree.
• • At least 5 years of experience working in IT.
• • At least 2 years of experience managing a technical team.
• • Successful completion of at least one major IT project.
• • Strong experience in system administration.
• • Basic scripting and automation ability.
• • Experience managing IT budgets and hardware lifecycles.
• • Strong understanding of modern IT service management practices.
• • 3 years of experience managing MacOS, Windows, (ChromeOS a plus).
• • Advanced knowledge in the following systems:
• • Google Workspaces
• • A hosted telephony provider or PBX system
• • An MDM provider for managing Mac, Windows endpoints.
• • Annual Targeted Salary: $145,000 - $175,000 USD.
• • Annual Target Bonus: 15%.
• • Medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.
• • Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees.
• • As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done.
• • To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.
• • When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!