Job Overview
Location
Remote USA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As the Senior Manager of Grievances and Medicare Complaints at Devoted Health, you will lead one of the most operationally complex and highest-stakes functions in the company — owning end-to-end performance across Grievance and Medicare Complaints operations, driving regulatory compliance, and delivering meaningful outcomes for members at scale.
- • You will lead complex problem solving using data and structured thinking to identify root causes, build scalable enterprise-level solutions, and translate complaint, audit, and operational data into insights that drive upstream improvements and reduce risk before it reaches CMS.
- • You will drive adoption of new tools and ways of working — including AI-enabled workflows — across teams that may be skeptical or stretched, while building and standardizing operating models, processes, and reporting for consistent, scalable, and audit-ready execution.
- • You will partner cross-functionally with Product, Engineering, Clinical, and Operations to influence benefit design, claims processes, and member experience based on complaint data, while developing and coaching leaders, building capability, accountability, and organizational strength in a fast-moving environment.
🎯 Requirements
- • Bachelor’s degree or 7+ years of experience in healthcare, operations management, or a related field.
- • Proven ability to lead large, complex operations and deliver measurable performance outcomes.
- • Experience building leaders and aligning diverse stakeholders to set direction in dynamic environments.
- • Ability to turn ambiguous data into structure and clear, actionable plans.
- • Early adopter of AI and automation tools with experience building, using, or partnering to deploy solutions that improve speed and accuracy in regulated settings.
- • Supporting or responding to regulatory audits — CMS experience a plus.
🏖️ Benefits
- • Employer sponsored health, dental and vision plan with low or no premium
- • Generous paid time off
- • $100 monthly mobile or internet stipend
- • Stock options for all employees
- • Bonus eligibility for all roles excluding Director and above
- • Parental leave program
- • 401K program
Skills & Technologies
About Devoted Health, Inc.
Devoted Health, Inc. operates as a Medicare Advantage health plan provider, offering comprehensive coverage, personalized care navigation, and integrated technology to seniors across the United States. The company combines clinical expertise, data analytics, and member support services to coordinate physician visits, prescription management, and preventive care, aiming to improve health outcomes and reduce unnecessary costs for its members.
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