Senior Manager - People Operations

TalentSafari SAS

Job Overview

Location

Nairobi

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end HR operations including contracts, onboarding, offboarding, payroll liaison, benefits administration, and employee records in full compliance with Kenyan labour laws (Employment Act 2007, Data Protection Act, OSHA, NSSF/NHIF).
• Own policy development, HR audits, and documentation to ensure zero material compliance risk and maintain accurate, digitized HR records using HRIS tools such as BambooHR, Hibob, or Sage HR.
• Build and maintain monthly People dashboards tracking headcount, turnover, engagement, and hiring velocity to inform strategic workforce decisions.
• Lead high-volume talent acquisition across fintech, technology, and commercial operations, managing sourcing strategy through offer negotiation with a target time-to-hire under 30 days.
• Design and implement onboarding frameworks and 90-day integration plans to achieve 95%+ completion rates and drive new hire engagement.
• Develop and sustain talent pipelines for critical and hard-to-fill roles within high-growth fintech environments.
• Drive annual and mid-year performance cycles including calibration, feedback processes, MBO alignment, and individual development plans.
• Coach senior leaders on performance management, difficult conversations, and high-stakes people decisions using frameworks such as DISC to improve team dynamics and leadership effectiveness.
• Manage complex employee relations cases including disciplinaries, grievances, restructures, and terminations with legal rigour, fairness, and speed.
• Serve as a trusted, confidential advisor to employees at all levels, balancing employee advocacy with organizational risk and business objectives.
• Partner with the Head of People & Culture, COO, and Country Manager on organisational design, headcount planning, and team restructures to support 50%+ headcount growth.
• Build scalable structures including clear reporting lines, accountability frameworks, and role levelling architecture to enable sustainable organizational expansion.
• Act as acting Head of People & Culture when required, stepping into strategic leadership responsibilities for the entire People function.
• Maintain deep expertise in Kenyan employment law and proactively manage compliance risks across all HR processes.
• Leverage HRIS, ATS, Google Workspace, and people analytics tools to drive data-informed decisions and process improvements.
• Operate with execution excellence by building processes from scratch, owning outcomes, and delivering results under ambiguity and high-growth pressure.
• Demonstrate exceptional emotional intelligence in navigating sensitive stakeholder dynamics, coaching, and conflict resolution.
• Maintain resilience and composure in fast-paced, high-stakes environments characterized by rapid scaling and operational complexity.

🎯 Requirements

• 5–7 years in HR/People & Culture with 2–3 years in a senior HRBP, HR Manager, or equivalent leadership role
• Proven track record in managing disciplinaries, restructures, high-volume hiring, and Kenyan labour law compliance
• Hands-on experience implementing or managing an HRIS (BambooHR, Hibob, Sage HR or similar)
• Bachelor’s degree in Human Resources, Business, Psychology, or related field
• Fintech, financial services, or high-growth tech/startup environment exposure strongly preferred
• Relevant local HR certification is a strong advantage

🏖️ Benefits

• Health insurance (after probation period)
• Pension scheme (after probation period)
• Bonuses and awards for the great work

Skills & Technologies

Senior

Onsite

Degree Required

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TalentSafari SAS

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About TalentSafari SAS

French recruitment agency matching tech talent with startups and scale-ups through curated talent pools, skill assessments and streamlined hiring processes. Offers permanent and freelance placements across software engineering, data, product and design roles. Founded in 2016 and headquartered in Paris, it combines human expertise with AI-driven matching to reduce time-to-hire for fast-growing European companies while providing career coaching and market insights to candidates.

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