Senior Manager, Sales Operations & Support – Residential Sales

Cable One, Inc.

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• The Senior Manager, Sales Operations & Support is responsible for leading the operational strategy, systems, processes, and support functions that enable a high-performing Residential Sales organization.
• This leader oversees the infrastructure that supports Door-to-Door, MDU (Multi-Dwelling Unit), Retail, and other residential sales channels by ensuring operational excellence, commission accuracy, sales reporting, process optimization, and cross-functional execution.
• The ideal candidate is a strategic operations leader with strong analytical capabilities, exceptional attention to detail, and a passion for improving the sales experience through scalable processes and technology.
• This role partners closely with Sales, Finance, Marketing, HR, Customer Operations, Billing, IT, and Business Intelligence to drive efficiency, improve sales productivity, and ensure an exceptional customer experience.
• Key Responsibilities include:
• Sales Operations Leadership: Develop and execute the operational strategy supporting Residential Sales across multiple sales channels.
• Sales Support & Process Excellence: Oversee end-to-end sales support processes including order management, sales tools, inventory coordination, field support, and issue resolution.
• Sales Compensation & Commission Administration: Own the governance, administration, and accuracy of monthly and quarterly Residential Sales commission calculations.
• Reporting & Analytics: Develop executive dashboards and KPIs measuring sales performance, productivity, conversion, operational health, and commission accuracy.
• Cross-Functional Partnership: Collaborate with Marketing on campaign execution and sales readiness.
• Leadership: Recruit, coach, and develop a high-performing Sales Operations team.
• Qualifications include:
• Bachelor's degree in Business, Finance, Operations, Marketing, or related field (or equivalent experience).
• 7+ years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support.
• 3+ years of leadership experience managing professional teams.
• Experience supporting residential sales organizations within telecommunications, broadband, cable, wireless, or other subscription-based industries.
• Demonstrated experience managing sales compensation programs and commission administration.
• Strong analytical and financial acumen with advanced Excel and reporting skills.
• Experience working with CRM, sales enablement, commission, and reporting platforms.
• Exceptional project management and organizational skills.
• Excellent communication and executive presentation abilities.

🎯 Requirements

• Bachelor's degree in Business, Finance, Operations, Marketing, or related field (or equivalent experience).
• 7+ years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support.
• 3+ years of leadership experience managing professional teams.
• Experience supporting residential sales organizations within telecommunications, broadband, cable, wireless, or other subscription-based industries.
• Demonstrated experience managing sales compensation programs and commission administration.
• Strong analytical and financial acumen with advanced Excel and reporting skills.
• Experience working with CRM, sales enablement, commission, and reporting platforms.

🏖️ Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services in select locations
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities

Skills & Technologies

Fiber

Senior

Remote

Degree Required

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Cable One, Inc.

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About Cable One, Inc.

Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.

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