Senior Manager, Technical Consultant

Okta, Inc.

Job Overview

Location

Bellevue, Washington; Chicago, Illinois; Texas; Washington, DC

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Manager, Technical Consultant at Okta, you will be a pivotal leader within our Professional Services organization, driving the successful implementation of Okta's cutting-edge identity solutions for a diverse range of clients.
• This role demands a blend of strong technical acumen, exceptional leadership capabilities, and a deep understanding of customer success, operating as a player-coach to directly contribute to client engagements.
• You will be instrumental in overseeing and enhancing the delivery of Okta services, ensuring that our customers achieve maximum value and operational efficiency through our platform.
• Your responsibilities will encompass managing a team of Technical Consultants, focusing on their growth, development, and performance, while also contributing to the strategic direction of the Professional Services team.
• You will collaborate closely with internal stakeholders, including sales, product, and engineering teams, to ensure seamless project execution and client satisfaction.
• A key aspect of this role involves developing and refining our implementation methodologies, ensuring they are repeatable, scalable, and optimized for rapid customer adoption of Okta services.
• You will be accountable for key performance indicators such as professional services billings/revenue, customer satisfaction scores, resource allocation, and team utilization rates.
• This position requires a proactive approach to process improvement, identifying opportunities to enhance efficiency and effectiveness within the Technical Consulting practice and across the broader Okta Professional Services ecosystem, including our subcontractor network.
• You will represent Okta Professional Services with authority and professionalism across multiple client engagements and complex workstreams, acting as a trusted advisor to our customers.
• Ensuring customer success from the initial engagement kickoff through to project completion and beyond is paramount, requiring a holistic view of the client's journey.
• Continuous upskilling of your team members will be a critical focus, ensuring they possess the latest expertise and capabilities to successfully deploy Okta solutions in dynamic enterprise environments.
• Approximately 30% of your time will be dedicated to hands-on, customer-facing delivery, embodying the player-coach philosophy and leading by example.
• You will be responsible for hiring, mentoring, and retaining top talent within the Technical Consulting team, fostering a culture of excellence, collaboration, and continuous learning.
• This role involves a deep dive into reporting and metrics, utilizing data to drive informed decisions regarding capacity planning, utilization targets, and overall team performance.
• You will leverage your consulting background to navigate complex client issues, providing effective resolutions and ensuring a positive client experience.
• Understanding and applying modern cloud architectures, as well as traditional on-premises IT landscapes, will be essential for tailoring Okta solutions to diverse customer environments.
• You will play a crucial role in managing client expectations, communicating effectively, and building strong, lasting relationships.
• The ability to manage multiple customer engagements simultaneously, demonstrating strong organizational and prioritization skills, is a core requirement.
• You will be expected to contribute directly to the development of client work, showcasing your technical expertise and problem-solving abilities.
• Okta's commitment to empowering its people and fostering a culture of innovation will be reflected in your leadership approach, encouraging your team to explore new solutions and best practices.
• You will champion Okta's core leadership competencies, including building effective teams, demonstrating self-awareness, developing talent, driving results, and maintaining a strategic mindset, ensuring alignment with the company's values.
• This role offers a unique opportunity to shape the future of identity management for leading organizations, making a tangible impact on their security posture and business growth.
• You will be at the forefront of implementing solutions that are critical to modern digital transformation initiatives, working with a world-class product and a dedicated team.
• The position requires a proactive and results-oriented mindset, with a strong emphasis on delivering exceptional service and exceeding customer expectations.
• You will contribute to the continuous evolution of Okta's Professional Services offerings, ensuring we remain at the cutting edge of the industry.
• This role is ideal for a seasoned leader who thrives in a fast-paced, dynamic environment and is passionate about technology and customer success.
• You will be empowered to make decisions, drive change, and influence the direction of client implementations and internal processes.
• The opportunity to work with a variety of industries and business challenges will provide continuous learning and professional development.
• You will be a key player in ensuring the successful adoption and integration of Okta's identity solutions, contributing directly to the company's mission of freeing everyone to safely use any technology.
• Your leadership will be critical in guiding your team through complex technical challenges and ensuring the delivery of high-quality, impactful solutions.
• This role is designed for individuals who are not only technically proficient but also possess strong interpersonal and communication skills, capable of building trust and rapport with clients and team members alike.
• You will be a champion for best practices in identity and access management, helping customers navigate the complexities of modern security landscapes.
• The Senior Manager, Technical Consultant position is a critical component of Okta's growth strategy, requiring a leader who can inspire, motivate, and guide a high-performing team to achieve ambitious goals.
• You will be instrumental in driving operational excellence within the Professional Services organization, ensuring efficiency, quality, and customer satisfaction.
• This role offers a significant opportunity for professional growth and career advancement within a leading technology company.
• You will be part of a collaborative and supportive team environment, working alongside talented professionals dedicated to delivering exceptional value to our customers.
• Your ability to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders will be a key differentiator.
• You will be empowered to take ownership of your team's success and contribute to the overall strategic objectives of Okta Professional Services.
• The role demands a commitment to continuous improvement, both personally and for your team, ensuring we stay ahead of industry trends and customer needs.
• You will be a key contributor to Okta's reputation as The World's Identity Company, delivering unparalleled expertise and service to our global clientele.
• This position is ideal for a leader who is passionate about identity and access management and is driven by the opportunity to make a significant impact on customer security and business operations.
• You will be responsible for fostering a culture of accountability and high performance within your team, ensuring that all engagements are delivered to the highest standards.
• The role requires a strategic thinker with a proven ability to execute, driving both tactical project delivery and long-term team development.
• You will be a trusted advisor to customers, helping them leverage Okta's solutions to achieve their strategic business objectives.
• Your leadership will be crucial in navigating the evolving landscape of cybersecurity and identity management, ensuring our customers are well-equipped to face emerging threats.
• This is an exciting opportunity to join a rapidly growing company and play a key role in its continued success.

🎯 Requirements

• 5+ years of experience leading technical teams with supervisory responsibilities.
• 5+ years of experience as an implementation consultant delivering solutions to external customers.
• 5+ years of experience in Identity & Access Management (IAM).
• Authority in technologies and protocols supporting identity federation and access control (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• General knowledge of modern cloud architectures and complex enterprise on-premises IT landscapes.
• Ability to multi-task and manage multiple customer engagements effectively.
• Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or a related discipline.
• Software development experience (Java, .Net, PHP, REST/JSON, etc.) is preferred.
• Expertise in JavaScript and a major JavaScript MVC framework (Angular, Node, React, etc.) is desirable.
• Ability to travel up to 50%.

🏖️ Benefits

• Competitive salary and On-Target Earnings (OTE) range.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Flexible spending account.
• Paid Time Off (PTO) and parental leave.
• Opportunities for professional development and continuous learning.
• Equity (where applicable).
• Okta offers amazing benefits and fosters connection + community.
• Opportunity to make a social impact through Okta for Good initiatives.

Skills & Technologies

JavaScript

Java

PHP

React

Angular

Senior

Remote

Degree Required

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Okta, Inc.

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About Okta, Inc.

Okta provides cloud-based identity and access management software that enables organizations to securely connect employees, partners, and customers to the right technologies. Its platform offers single sign-on, multi-factor authentication, lifecycle management, API access control, and analytics to manage user identities across applications, devices, and networks. The company serves enterprises, government agencies, and small to medium-sized businesses, helping them improve security, compliance, and user experience while reducing IT complexity and support costs.

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