Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
September 14, 2025
Full Job Description
đź“‹ Description
- • Own the end-to-end patient journey from first contact to follow-up, acting as the single thread that keeps every visit, prescription, referral, and result moving smoothly. You’ll be the first voice a member hears and the last set of eyes on every chart before it reaches a provider.
- • Partner shoulder-to-shoulder with Sana’s primary care physicians and nurse practitioners to eliminate friction in their day. Pre-chart every appointment, reconcile medication lists, queue up prior-authorization packets, and route pharmacy questions so clinicians can spend their time healing—not hunting for fax numbers.
- • Run a real-time command center for diagnostic orders: schedule labs and imaging, add on stat tests, chase missing results, and upload everything into the EMR with HIPAA-grade precision. When a patient asks, “Did my blood work come back?” you already have the answer—and the next step—ready.
- • Coordinate Durable Medical Equipment (DME) like CPAP machines, glucose monitors, and wheelchairs, negotiating with vendors to secure the lowest cost and fastest delivery. You’ll track shipments, troubleshoot denials, and teach members how to use their new devices over Zoom.
- • Drive proactive chronic-care programs by mining EMR data for overdue screenings, flagging abnormal labs, and scheduling outreach calls. Turn reactive “sick visits” into planned, preventive touchpoints that keep diabetes, hypertension, and asthma under tight control.
- • Handle a steady flow of inbound phone, chat, and portal messages between 9 am–5 pm CT with warmth and clarity. De-escalate worried parents, explain insurance quirks, and route true emergencies to the right clinician in under two minutes.
- • Own one strategic vertical—such as Chronic Care Management, Team Operations Enablement, or Telehealth Workflow Optimization—spending 10–20 % of your week designing playbooks, piloting new tech, and training peers. Your pilot today becomes Sana’s standard operating procedure tomorrow.
- • Collaborate daily with Care Navigation, Customer Support, Product, and Engineering to surface pain points and co-design fixes. If a button in the portal saves you five clicks, you’ll champion it until it ships for every member.
- • Guard patient privacy like a vault: audit access logs, double-check fax coversheets, and refine workflows so PHI never leaks. When regulators come knocking, your documentation is already perfect.
- • Foster a culture of “yes, and” inside a fully remote team. Jump on a huddle to unblock a colleague, celebrate wins in Slack, and bring your whole self to monthly virtual coffee chats. Your energy sets the tone for 100 % remote collaboration that still feels human.
🎯 Requirements
- • 5+ years as a Medical Assistant, including demonstrable experience in a virtual or telehealth environment
- • High-school diploma or GED required; associate degree in a health-related field preferred
- • Active Medical Assistant Certification (AAMA, AMT, NCCT, or NHA) strongly preferred
- • Deep fluency in EMR/EHR systems, medical terminology, and HIPAA-compliant workflows
- • Proven track record managing medication prior authorizations, specialist referrals, lab orders, and DME procurement
🏖️ Benefits
- • Stock options in a rapidly scaling healthcare startup
- • Flexible vacation policy—take the time you need to recharge
- • 100 % employer-paid medical, dental, and vision insurance for you and dependents
- • 401(k) with company match and HSA with employer seed
- • Remote-worker stipend to outfit your home office and high-speed internet
Skills & Technologies
Go
Senior
Remote
About Sana Benefits, Inc.
Sana Benefits is a third-party administrator that delivers self-funded health insurance plans and integrated benefits technology to small and mid-sized employers across the United States. The company combines claims management, provider network access, customer support, and a cloud-based platform that streamlines enrollment, billing, and member services. Its model aims to lower employer costs while offering employees transparent pricing and modern digital tools for care navigation.
