Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • Lead and elevate the Member Advocate team to deliver exceptional member support in a mission-driven health insurance startup.
- • Manage daily operations including team coaching, quality assurance, performance metrics, and platform efficiency using Intercom and AI tools.
- • Partner cross-functionally to surface member insights, improve experience, and scale support functions through training, hiring, and knowledge management.
- • Own the full member support lifecycle in a fast-paced, high-ownership environment where your work directly impacts healthcare access and member outcomes.
🎯 Requirements
- • 4–6 years of customer support management experience, including leading a team of 3 or more
- • 1–5 years of health insurance experience; level-funded background is a strong plus
- • Demonstrated ability to build or scale a support function from the ground up — startup experience is highly valued
- • Strong reporting and data analysis skills; you know how to design a metrics framework, not just read a dashboard
- • Hands-on experience with support platforms; Intercom experience is a plus
- • Excellent interpersonal and communication skills — you can coach, influence, and build trust at every level
🏖️ Benefits
- • High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
- • Join an important mission: Your work directly influences how people access care and improves lives at scale.
- • Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
- • Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
- • High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.
Skills & Technologies
About Arlo Technologies, Inc.
Arlo Technologies, Inc. is a global leader in smart home security. The company designs, develops, and manufactures a wide range of award-winning wireless smart home camera systems and accessories. Arlo's products are known for their ease of use, advanced features such as high-definition video, night vision, and motion detection, and seamless integration with smart home ecosystems. They offer both indoor and outdoor cameras, video doorbells, and security lights, providing comprehensive security solutions for homes and businesses. Arlo focuses on delivering innovative, cloud-based security services that enhance user convenience and peace of mind.
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