Senior Operations Manager | EMEA

Deel, Inc.

Job Overview

Location

Spain

Job Type

Full-time

Full Job Description

📋 Description

• Deel is revolutionizing the global employment landscape, and as the fastest-growing SaaS company in history, we are seeking a highly motivated and experienced Senior Operations Manager to join our dynamic team in EMEA. This pivotal role is instrumental in driving the efficiency, effectiveness, and scalability of our operations, particularly within the Customer Success function, and by extension, across Deel as a whole. You will be empowered to take ownership, architect strategies, and implement tactical solutions that directly impact our ability to serve our global clientele and support our rapid growth.
• As a Senior Operations Manager, you will be at the forefront of optimizing our operational workflows. This involves meticulously managing day-to-day operations, identifying bottlenecks, and proactively seeking out opportunities for enhancement. Your primary focus will be on streamlining processes, reducing manual interventions, and elevating the overall quality and speed of our service delivery. This is a hands-on role where you will not only strategize but also execute, ensuring that our operational backbone is robust and capable of supporting our ambitious growth trajectory.
• A key aspect of this role is championing and driving automation initiatives. You will be responsible for identifying processes ripe for automation, collaborating with engineering and product teams, and overseeing the implementation of tools and systems that reduce manual effort, minimize errors, and significantly improve operational efficiency and accuracy. This will involve a deep dive into our existing workflows to understand where technology can best be leveraged to create a more seamless and productive environment.
• Collaboration is central to success at Deel. You will partner closely with a variety of cross-functional teams, including Customer Success, Engineering, Product, Sales, and Finance. Your objective will be to harmonize tools and processes, ensuring a consistent and positive experience for both our internal teams and our valued customers. This cross-functional synergy is crucial for breaking down silos and creating a unified approach to operational excellence.
• Ensuring adherence to stringent operational controls, compliance requirements, and robust risk management practices is paramount. You will play a critical role in maintaining the integrity of our operations, contributing directly to our fraud prevention efforts and ensuring alignment with regulatory standards across the diverse markets we serve in EMEA. This requires a keen eye for detail and a commitment to upholding the highest standards of operational integrity.
• Continuous monitoring of operational performance metrics is essential. You will be tasked with tracking key performance indicators (KPIs), analyzing trends, and proactively identifying and escalating any risks or performance gaps to leadership. Your insights will be crucial in guiding strategic decisions and ensuring that our operations remain aligned with business objectives.
• A significant part of your role will involve driving customer-focused process improvements. This means constantly evaluating our customer journey and operational touchpoints to enhance turnaround times, elevate resolution quality, and optimize the handling of escalations. Your efforts will directly contribute to increased customer satisfaction and loyalty.
• You will also be instrumental in expanding and improving our self-service options. By developing and refining resources that empower our customers to find answers and resolve issues independently, you will reduce the dependency on manual support, freeing up our teams to focus on more complex and high-value tasks. This initiative is key to scaling our support operations effectively.
• Establishing and maintaining regular feedback loops is vital for fostering a culture of continuous improvement. You will implement mechanisms to capture insights from internal teams and customers, using this valuable feedback to inform and drive ongoing enhancements to our processes and systems.
• Operational readiness for new product launches and market expansions will be a core responsibility. You will work closely with product, marketing, and sales teams to ensure that our operational infrastructure is prepared to support new offerings and geographical entries, removing potential bottlenecks and ensuring a smooth go-to-market strategy.
• You will track and report on operational outcomes, translating data into clear, actionable insights and recommendations for leadership. Your ability to communicate complex operational performance effectively will be key to driving strategic initiatives and securing buy-in for operational improvements.
• Finally, you will execute a range of operational projects and strategic initiatives, often in close collaboration with senior leaders. This is an opportunity to leave your mark on Deel's operational framework and contribute to shaping the future of global work.

🎯 Requirements

• 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• Demonstrated ability to manage and mentor small to mid-sized teams.
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
• KPI-driven, with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

🏖️ Benefits

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

Skills & Technologies

Senior

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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