Senior Ops & Product Builder

Alan SAS

Job Overview

Location

Brussels, Belgium; Paris, France; Lyon, France; Bordeaux, France; Marseille, France;

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end operational strategy and product development for high-impact healthcare and insurance initiatives with annual business impact exceeding €10M.
• Design and scale new service models from zero to millions of users, including launching online psychotherapy programs that delivered 80,000 sessions with 93% user-reported stress reduction.
• Build fraud detection systems without existing playbooks, making autonomous make-or-buy decisions on tooling while balancing precision, member experience, and cost efficiency.
• Redesign core healthcare payment processes, such as challenging and replacing the French Tiers Payant system, resulting in over 50% budget reduction and improved member satisfaction.
• Define clear vision, roadmap, and success metrics for ambiguous, cross-functional initiatives with minimal guidance, driving alignment across engineering, finance, legal, and external partners.
• Lead complex supplier negotiations and ecosystem-level strategic partnerships autonomously, including industry lobbying and third-party vendor management.
• Implement innovative applications of AI and automation across operations teams to improve efficiency, reduce manual work, and enhance member outcomes.
• Manage end-to-end resourcing decisions under uncertainty, including workforce planning, vendor selection, and quality control at scale across multiple countries.
• Own P&L outcomes for key operational domains, measuring success through both financial impact and member experience KPIs.
• Conduct data-driven analysis using SQL to evaluate operational performance, identify optimization opportunities, and communicate insights to leadership.
• Lead product review sessions with cross-functional stakeholders to prioritize initiatives, align on trade-offs, and ensure execution quality.
• Mentor and elevate teammates by fostering a culture of growth, direct feedback, and distributed ownership across the global Ops team of 80+ professionals.
• Operate with radical transparency: document decisions, share all relevant information asynchronously, and ensure accountability through written communication.
• Work across France, Belgium, Spain, and Canada to replicate successful operational models internationally while adapting to local regulatory and market contexts.
• Balance long-term mission-driven outcomes with short-term business metrics, always prioritizing member health and employer value over cost-cutting alone.
• Drive innovation in healthcare delivery by integrating private, public, and direct-to-consumer care channels into a seamless, member-centric system.
• Navigate regulatory complexity in healthcare insurance markets with autonomy, ensuring compliance while pushing for structural improvements.
• Champion a growth mindset by actively seeking feedback, iterating based on data, and continuously improving personal and team performance.
• Build and scale operations in markets with no existing benchmarks, creating new standards for digital health insurance and preventive care.

🎯 Requirements

• 10+ years of professional experience in operations management or entrepreneurship
• Fluency in English and at least one of: Spanish, French, or Dutch
• Strong analytical skills with SQL fluency for data analysis
• Proven ownership of high-ambiguity, high-impact initiatives (€10M+ annual business impact)
• Ability to define clear vision and roadmap, lead product reviews, and make autonomous make-or-buy decisions
• Experience managing external partnerships, negotiations, and ecosystem-level strategy in regulated industries

🏖️ Benefits

• Competitive salary and equity package aligned with Alan’s E-F level range
• Stimulating work environment designed to maximize happiness, efficiency, and high-quality collaboration
• Strong culture guided by mission-driven leadership principles: Distributed Ownership, Radical Transparency, and Always Growing
• Opportunity to shape the future of healthcare across France, Belgium, Spain, and Canada

Skills & Technologies

Design

Senior

Onsite

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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