Senior Payment Analyst

Fanvue Ltd

Job Overview

Location

Remote with London office

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the analytical engine for Fanvue’s global payments function, owning end-to-end monitoring, optimization, and recovery of transaction flows across a multi-acquirer, multi-MID payments stack processing tens of millions of pounds monthly.
• Diagnose and recover declined transactions by analyzing decline codes, retry logic, and timing across multiple payment acquirers to maximize authorization rates and minimize revenue leakage.
• Build and continuously optimize intelligent payment routing rules based on card type, user spending behavior, transaction value, and platform activity to improve success rates and reduce processing costs.
• Map and analyze per-transaction cost of goods sold (COGS) across all processors, gateways, foreign exchange fees, scheme fees, refunds, and chargebacks, identifying opportunities to reduce overall payment expenses.
• Own daily reconciliation with Finance, identifying and resolving discrepancies across heterogeneous data sources including acquirer statements, SFTP files, webhook responses, and unschematized spreadsheets.
• Investigate and systematically improve MIT (Mail Order/Telephone Order) and subscription renewal auth failures to increase renewal success rates and recurring revenue retention.
• Identify friction points and drop-off stages in the user payment journey, translating findings into actionable recommendations for Product and Engineering teams.
• Design, build, and maintain a live, real-time payments KPI dashboard tracking auth rates, decline breakdowns, cost per transaction, chargeback ratios, retry uplift, and other critical metrics.
• Work directly with the Chief Business Operations Officer to turn raw payments data into strategic decisions with measurable monthly impact on revenue and margin.
• Operate independently in a data-rich, high-velocity environment with no pre-defined playbook—establishing cadence, structure, and ownership from scratch.
• Pull and analyze data directly from the data warehouse using SQL without reliance on engineering or analytics teams, demonstrating self-sufficiency with complex, messy datasets.
• Communicate complex data insights clearly and concisely to senior stakeholders, translating technical findings into business recommendations without excessive caveats or jargon.
• Continuously test hypotheses, run experiments, interpret outcomes, and iterate on payment strategies in a feedback loop focused on measurable commercial improvement.
• Thrive in an AI-native environment where data-driven decisions directly influence platform growth, creator earnings, and fan engagement.
• Contribute to a culture of autonomy, ownership, and rapid iteration, where your work has immediate, visible impact on company-wide financial performance.

🎯 Requirements

• Deep experience in high-risk payments environments with multi-acquirer, multi-MID setups
• Proficient in SQL with ability to independently query, analyze, and visualize data from a data warehouse
• Comfort working with messy, inconsistent data from diverse sources including SFTP files, webhooks, and unschematized spreadsheets
• Proven ability to form hypotheses, run experiments, and iterate based on data outcomes
• Strong communication skills to translate complex data findings into clear recommendations for senior stakeholders
• Self-starting mindset with experience building structure and processes in undefined or nascent roles

🏖️ Benefits

• Competitive salary ranging from £50,000 to £90,000 (based on London location)
• Ownership from day one with direct line of sight to commercial outcomes
• Fast-moving team with high autonomy and minimal bureaucracy
• Access to gyms, studios, wellbeing partners, and premium wellbeing apps
• Recognized as a Sunday Times Best Place to Work for two consecutive years
• Winner of an International Business Award for fastest-growing company

Skills & Technologies

Senior

Remote

£50k-90k

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Fanvue Ltd

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About Fanvue Ltd

Fanvue is a London-based subscription social platform that lets creators monetize content through monthly fees, tips, and pay-per-view media. It targets adult entertainers, fitness instructors, chefs, and other influencers by providing payout tools, analytics, and messaging features comparable to OnlyFans. The company was founded in 2020 by William Monange and YouTuber Joel Morris, secured seed funding in 2021, and emphasizes discoverability and faster customer support to attract creators seeking alternative revenue streams.

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