Senior Platform Engineer - Product Reliability

Kraken Technologies Limited

Job Overview

Location

Tokyo

Job Type

Full-time

Full Job Description

📋 Description

• Design, build, and maintain scalable, resilient infrastructure that supports Kraken’s AI-driven energy management platform serving millions of customers globally.
• Ensure high availability, performance, and scalability of core platform products by implementing robust monitoring, alerting, and incident response systems.
• Collaborate with product and engineering teams to identify reliability bottlenecks and implement proactive solutions that prevent system degradation and outages.
• Architect and automate infrastructure components using modern DevOps practices, including CI/CD pipelines, infrastructure-as-code, and configuration management tools.
• Optimize system performance through capacity planning, load testing, and performance tuning across distributed systems and cloud-native environments.
• Lead post-mortem analyses for incidents, document root causes, and drive implementation of preventive measures to reduce recurrence.
• Integrate reliability best practices into the product development lifecycle, including defining SLOs, SLIs, and error budgets for critical services.
• Work closely with global teams to standardize reliability practices across regions and ensure consistent platform behavior under varying operational conditions.
• Maintain and improve observability tooling including logging, metrics collection, tracing, and dashboards to provide actionable insights into system health.
• Contribute to the evolution of Kraken’s Customer Information System (CIS), billing, meter data management, CRM, and AI-driven communication modules by ensuring their operational reliability.
• Stay current with industry trends in platform reliability, cloud architecture, and energy technology innovations to continuously elevate platform standards.
• Communicate complex technical issues clearly to both technical and non-technical stakeholders to align on reliability priorities and impact.
• Participate in on-call rotations to respond to critical system incidents, ensuring rapid resolution and minimal customer impact.
• Champion a culture of ownership and continuous improvement across the Product Reliability team by mentoring engineers and sharing knowledge.
• Support the transition from legacy systems to modern, scalable architectures while maintaining service continuity and data integrity.
• Apply deep understanding of distributed systems, microservices, and cloud platforms to enhance fault tolerance and reduce mean time to recovery (MTTR).

🎯 Requirements

• Proven experience as a Platform Engineer, Site Reliability Engineer, or similar role in a high-scale, production environment
• Strong proficiency in cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Hands-on experience with infrastructure-as-code tools (Terraform, Ansible, or similar)
• Expertise in monitoring and observability tools (Prometheus, Grafana, Datadog, ELK stack, or equivalent)
• Solid understanding of distributed systems, microservices architecture, and network protocols
• Experience defining and managing SLOs/SLIs and implementing error budget policies

🏖️ Benefits

• Opportunity to work on cutting-edge technology shaping the future of global energy systems
• Flexible work arrangements within Japan (Tokyo-based or remote)
• Collaborative, mission-driven culture focused on sustainability and innovation
• Exposure to international teams and global impact in the energy technology sector

Skills & Technologies

Senior

Remote

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Kraken Technologies Limited

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About Kraken Technologies Limited

Kraken builds the Kraken platform — a cloud-native, AI-powered operating system for utilities and energy companies that automates the energy supply chain (customer lifecycle, billing/CRM, trading and asset optimisation, migration from legacy systems) to enable faster product innovation, lower operating costs, and support distributed/renewable energy use.

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