Senior Presales Engineer, Product Specialist

📋 Description

• • Are you a visionary Presales Engineer with a passion for revolutionizing customer engagement through cutting-edge technology? Twilio Inc. is seeking a highly skilled and motivated Senior Presales Engineer, Product Specialist to join our dynamic, remote-first team based in Brazil. This pivotal role is designed for an individual who thrives on solving complex challenges and shaping the future of communication for hundreds of thousands of businesses worldwide.
• • At Twilio, we are not just building a platform; we are empowering millions of developers and businesses to craft personalized, impactful customer experiences. Our commitment to a remote-first work environment, coupled with a strong culture of connection and global inclusion, ensures that you'll be part of a vibrant, diverse team making a significant global impact, regardless of your location. As we continue to innovate and redefine how the world interacts, your career at Twilio will be driven by your ambition and your willingness to acquire new skills and experiences, making your work truly rewarding.
• • In this critical role, you will be instrumental in partnering closely with our sales teams, solutions engineering, and enterprise strategists. Your primary focus will be to consult on intricate, multi-product opportunities, meticulously scoping, designing, and validating how complex Twilio solutions integrate seamlessly into our clients' existing ecosystems. You will be the architect of the long-term Twilio vision for our customers, translating their business needs into robust, scalable technical strategies. This position demands a strategic thinker who can bridge the gap between client needs and our product capabilities, ensuring technical wins and fostering deep client relationships.
• • Your responsibilities will extend beyond client engagements. You will serve as a crucial cross-functional partner, collaborating closely with product management, engineering, and marketing teams. By identifying and articulating emerging technology patterns and market shifts observed from our clients and prospects, you will directly influence our product strategy and roadmap. This feedback loop is vital for Twilio's continuous innovation and market leadership. You will be a subject matter expert, sharing your deep understanding of the Twilio platform, its diverse use cases, and buyer personas, while staying abreast of the latest trends in Customer Data Platforms (CDP), Artificial Intelligence (AI), and customer data management.
• • Key aspects of your role will include:
• • Developing profound expertise in the Twilio platform, understanding its vast array of use cases, and deeply comprehending our buyer personas. You will continuously update your knowledge on the evolving landscapes of CDP, AI, and customer data trends to provide the most relevant and impactful solutions.
• • Scoping, designing, and architecting multi-product solutions that address complex customer challenges. This involves creating compelling presentations and demonstrations to secure the Technical Win, working collaboratively with core sales, core Solutions Engineering (SE), and Enterprise Strategist teams.
• • Crafting innovative and creative solutions that span across intricate customer data flows, sophisticated AI decisioning engines, and comprehensive end-to-end customer journey designs, ensuring a holistic and effective customer experience.
• • Acting as a knowledge hub by teaching and enabling cross-functional teams – including Sales, Presales, Marketing, Enablement, Customer Success (CS), and Product teams – on product-specific knowledge, strategic positioning, and effective solutioning for various use cases.
• • Documenting significant patterns and technology shifts observed from our clients and prospects. This valuable intelligence will be channeled to influence Product and R&D strategy through established Go-To-Market (GTM) interlock and Product Development Lifecycle (PDLC) processes, ensuring Twilio's offerings remain at the forefront of the industry.
• • Providing proactive and constructive feedback to continuously improve our Specialist Sales Organization and refine our multi-product GTM motion, contributing to operational excellence and strategic alignment.
• • This is an exceptional opportunity to leverage your technical acumen and strategic thinking to drive significant business outcomes for Twilio and its customers. You will be at the forefront of digital transformation, helping businesses connect with their customers in more meaningful and effective ways. If you are ready to make a substantial impact and grow your career in a forward-thinking, globally connected company, we encourage you to apply.