Senior Product Builder – Guest Experience

📋 Description

• • **Revolutionizing Hospitality Technology with a Human Touch**
• • Join Mews Systems, a $2.5 billion Hotel Tech unicorn, in transforming the global hospitality industry. As a **Senior Product Builder – Guest Experience**, you will play a pivotal role in shaping the future of hotel operations and guest interactions. This role is not just about coding—it’s about reimagining how technology can elevate guest experiences, streamline hotel operations, and drive innovation in an industry ripe for disruption. Your work will directly impact thousands of hotels and millions of guests worldwide, making hospitality more personalized, efficient, and memorable.
• • **What You’ll Do Day-to-Day**
• • **Own End-to-End Product Initiatives**: From identifying customer pain points to defining problems, prototyping solutions, and deploying them to production, you will take full ownership of your work. This includes collaborating with cross-functional teams to ensure alignment while maintaining autonomy in execution.
• • **Build and Ship Rapidly**: Embrace a culture of experimentation by developing prototypes, gathering real-time feedback, and iterating quickly. Your goal is to deliver impactful solutions that resonate with hoteliers and guests alike.
• • **Design and Implement Cutting-Edge Systems**: Lead the creation of systems that power:
• • **Product-Led Growth Mechanics**: Develop features that drive adoption and retention, such as intelligent onboarding workflows and automation tools.
• • **Multi-Property Operational Tooling**: Build business intelligence solutions that help hotel chains manage operations seamlessly across locations.
• • **AI-Powered Features**: Integrate AI-driven Smart Tips and co-pilot functionalities to enhance decision-making and guest interactions.
• • **Operate as a Self-Contained Unit**: Make independent decisions, run experiments, and own the delivery of your projects. You’ll balance speed with quality, ensuring your solutions are both innovative and sustainable.
• • **Collaborate Without Dependency**: Work closely with Product Managers and Designers to align on strategic direction, but execute day-to-day tasks without relying on them for approvals or hand-holding.
• • **Mentor and Elevate the Team**: Share your expertise with Engineers and other Product Builders, fostering a culture of modern development practices and AI-native tools. Your leadership will help raise the bar for technical and product quality across the team.
• • **Champion AI and Cloud-Native Development**: Leverage tools like GitHub Copilot, Cursor, and Lovable to accelerate development, reduce friction, and unlock scalability. Use cloud-native platforms and integrations to solve problems efficiently without reinventing the wheel.
• • **About Mews and the Guest Experience Tribe**
• • Mews is a trailblazer in hospitality technology, powering over 5,000 customers across 85+ countries with its **Hospitality Cloud**. The **Guest Experience (GX) tribe** is a multidisciplinary team that blends design, product, and engineering to create remarkable experiences for travelers and hotel guests. Our vision is to give hotels more time to focus on their guests while delivering uniquely personalized experiences. As part of this team, you’ll work in a dynamic, fast-paced environment where innovation is encouraged, and your ideas will shape the future of hospitality.
• • **What You’ll Learn and Achieve**
• • **Master the Art of Product-Led Growth**: Gain hands-on experience in building features that drive user adoption and business success, a skill highly valued in tech-driven industries.
• • **Become a Leader in AI-Driven Development**: Develop expertise in AI tools and workflows, positioning yourself at the forefront of modern software development. You’ll learn to integrate AI seamlessly into products, making you a sought-after builder in the tech space.
• • **Shape the Future of Hospitality**: Your work will directly contribute to Mews’ mission of transforming hospitality. You’ll see the tangible impact of your solutions on hotels and guests, giving you a sense of purpose and accomplishment.
• • **Grow as a Self-Sufficient Product Builder**: This role is designed for those who thrive in ambiguity and want to take ownership of their work. You’ll develop the confidence to make decisions, run experiments, and deliver results independently, preparing you for leadership roles in the future.
• • **Join a Global Community of Innovators**: Mews is a company that values diversity, creativity, and collaboration. You’ll be part of a team that celebrates differences and encourages bold ideas, giving you the freedom to grow both professionally and personally.