Senior Product Manager

Skimmer Inc.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end product vision and strategy for Skimmer’s pool and spa service platform, aligning product goals with company-wide business objectives and customer needs.
• Define, prioritize, and evolve the product roadmap by balancing innovation, technical debt, and direct customer feedback from 7,000+ active users.
• Lead product discovery initiatives including user research, customer interviews, and prototype testing to uncover new opportunities and refine existing features.
• Translate customer insights and business priorities into clear, actionable product requirements for design and engineering teams.
• Manage sprint cycles and delivery timelines with a focus on rapid, high-quality execution while maintaining platform reliability and usability.
• Analyze product usage data and customer feedback through tools like Mixpanel and Pendo to validate decisions, measure success, and drive iterative improvements.
• Serve as the internal domain expert on the pool and spa service industry, monitoring competitor offerings, emerging technologies, and evolving field service trends.
• Collaborate cross-functionally with design, engineering, customer success, and leadership to ensure a cohesive, intuitive, and indispensable customer experience.
• Ensure all product decisions reflect Skimmer’s core values: customer success as our success, humble and diverse teams, urgency in driving results, and transparent communication.
• Within the first three months, conduct a comprehensive assessment of customer needs across web and mobile platforms, translate findings into prioritized roadmap items, and begin direct engagement with customers to validate assumptions.
• Maintain deep familiarity with Skimmer’s current product suite and roadmap, ensuring alignment between feature development and user workflows in the field.
• Leverage AI tools such as Claude, ChatGPT, Replit, or V0 to accelerate prototyping, research, and development workflows.
• Utilize standard product management tools including Figma, Sketch, Azure DevOps, Notion, Jira, Mixpanel, and Pendo to manage workflows, documentation, and analytics.
• Apply agile methodologies to manage product lifecycles, ensuring continuous delivery of value while maintaining quality and user satisfaction.
• Champion a data-informed product culture, grounding decisions in quantitative metrics and qualitative insights from real-world field service professionals.
• Drive adoption and retention by ensuring the platform remains intuitive, reliable, and essential to daily operations of pool service businesses.
• Act as the primary liaison between customers and internal teams, translating field-level pain points into scalable product solutions.
• Contribute to building a world-class product experience recognized for its industry-leading NPS score of 68 and top ratings on platforms like Capterra.

🎯 Requirements

• Experience leading development teams in building native web applications with at least one successful product from concept to launch
• Proven track record in end-to-end product development within a high-growth SaaS or tech environment
• Strong user empathy with a passion for field-focused design and deep understanding of UX best practices
• Proficiency with product tools including Figma, Jira, Notion, Mixpanel, Pendo, Azure DevOps, and similar platforms
• Experience utilizing AI tools like Claude, ChatGPT, Replit, or V0 to accelerate product development
• Familiarity with agile methodologies and a data-informed product mindset

🏖️ Benefits

• Competitive base pay + bonus potential
• 100% paid medical, dental, and vision premiums for employees; 50% covered for dependents
• Immediate access to 401(k) with company match
• Flexible PTO with a minimum requirement of 10 days per year
• 12 weeks paid parental leave for birthing parent; 6 weeks for supporting partner
• Comprehensive learning and development budget

Skills & Technologies

Azure

Product Management

Senior

Remote

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Skimmer Inc.

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About Skimmer Inc.

Skimmer Inc. offers cloud-based software designed for pool and spa service companies. The platform supports route optimization, customer management, automated invoicing, digital service reports, chemical tracking, and payments. Founded in 2016, the company helps technicians streamline daily operations and improve customer communication through a mobile app and web dashboard.

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