Senior Product Manager

📋 Description

• • As a Senior Product Manager for Continuous KYC at Tide Platform Limited, you will be instrumental in shaping the future of our Know Your Customer (KYC) processes. This pivotal role focuses on the entire lifecycle of post-onboarding KYC activities, encompassing both routine periodic reviews, such as annual checks, and dynamic event-driven reviews triggered by changes in customer information or high-risk indicators. Your primary responsibility will be to own and elevate the customer experience throughout these critical compliance procedures, ensuring they are not only efficient and effective but also fully compliant with all pertinent regulations.
• • You will be the driving force behind the product vision for Continuous KYC, meticulously developing and maintaining a product roadmap that is strategically aligned with overarching business objectives and the ever-evolving landscape of regulatory requirements. This involves a deep dive into understanding the nuances of KYC/AML regulations and translating them into actionable product strategies.
• • A core aspect of your role will be customer advocacy. You will champion the customer's journey, gaining a profound understanding of their needs, pain points, and expectations related to ongoing KYC processes. This empathy-driven approach will be crucial in translating these insights into concrete product requirements and features that enhance user satisfaction and streamline compliance.
• • Collaboration with risk and compliance teams is paramount. You will work hand-in-hand with these experts to guarantee that all ongoing KYC activities adhere strictly to relevant regulations, including but not limited to Anti-Money Laundering (AML), Customer Due Diligence (CDD), and Office of Foreign Assets Control (OFAC) standards. This ensures Tide operates with the highest levels of integrity and regulatory adherence.
• • In terms of product development and delivery, you will define, prioritize, and manage the lifecycle of product features and enhancements. This includes working closely with cross-functional teams – engineering, design, and data science – to deliver robust, high-quality KYC solutions from conception through to launch and continuous iteration. You will be responsible for the end-to-end product journey.
• • You will partner with the design team to meticulously craft and refine the digital KYC member experience, aiming for seamless and intuitive interactions. Simultaneously, you will focus on improving the internal agent experience and optimizing operational efficiency for our support and compliance teams, ensuring a smooth workflow for all stakeholders.
• • Leveraging data is key to your success. You will be responsible for analyzing customer data and key performance indicators (KPIs) to identify trends, uncover opportunities for improvement, and make informed, data-driven product decisions. This analytical rigor will guide the evolution of our KYC products.
• • Effective stakeholder management is essential. You will be adept at communicating the product strategy, roadmap, and progress to a diverse range of internal and external stakeholders, including senior management, risk and compliance departments, and potentially external partners or regulators. Clear and consistent communication will foster alignment and support.
• • This unique role offers the opportunity to bring a critical product vision to life while playing a leading role within Tide’s dynamic product team. You will collaborate closely with experienced product professionals, senior developers, data engineers, operations managers, and risk experts, working in a hands-on manner to research, build, ship, and continuously improve the product.
• • You will be comfortable navigating ambiguous situations and adept at managing in a matrixed organizational structure, demonstrating resilience and strategic thinking in a fast-paced environment. Your ability to adapt to changing priorities and build processes from the ground up will be highly valued.
• • The role requires a proactive approach to identifying and mitigating risks within the KYC process, ensuring that our solutions are not only compliant but also secure and user-friendly. You will contribute to building one of the most sophisticated business and individual entity models that allows for a risk-based approach to linked businesses and networks, while also enabling the upselling of products and services.
• • Ultimately, you will be responsible for ensuring that Tide's Continuous KYC processes are a competitive advantage, fostering trust with our members and regulators while supporting the company's growth and mission to help SMEs save time and money.